PUBLIC AREAS SUPERVISOR

Description

Job Summary: Supervises and coordinates the cleaning and maintenance of public areas in luxury hotels, ensuring quality, safety, and guest satisfaction. Key Highlights: 1. Experience in luxury hotels or large-scale tourism (2–3 years). 2. Leadership and organization of cleaning teams. 3. Focus on guest satisfaction and attention to detail. **Education / Requirements:** * Minimum 2–3 years of experience in similar roles within luxury hotels or large-scale tourism establishments. * Solid knowledge of cleaning techniques, chemical handling, safety, and hygiene. * Leadership, planning, and team organization skills. * Service-oriented attitude, attention to detail, and focus on guest satisfaction. * Availability to work rotating shifts and under pressure. * Basic proficiency in housekeeping control systems. **Responsibilities / Functions:** * Daily supervision of cleaning and maintenance of public areas (lobby, hallways, restaurants, spa, gyms, pools, gardens, service areas). * Coordination of room attendants and public area cleaning staff to ensure efficiency and quality in their tasks. * Ensuring compliance with hygiene, safety, and brand standards protocols. * Monitoring supply inventories and coordinating timely orders. * Training, motivating, and evaluating staff to foster a culture of service excellence. * Conducting inspection walkthroughs to identify opportunities for improvement. * Addressing and resolving guest requests or incidents related to public areas. * Collaborating with other departments (Maintenance, Housekeeping, Security) to coordinate actions that ensure a pristine and safe environment.