Bilingual Operations Assistant

Description

Position Summary: Provide comprehensive operational support to ensure the smooth daily operation of branches, maintaining order and compliance with internal processes. Key Highlights: 1. Operational and logistical support in the daily branch management. 2. Assistance in maintenance and personnel management. 3. Customer service and resolution of operational issues. **Position Objective** Provide operational support to ensure the smooth daily operation of branches, maintaining order, tracking, and compliance with internal processes. **MAIN RESPONSIBILITIES** **Operations and Logistics** * Assist in supervising branch opening and closing procedures. * Track appointment schedules and report incidents. * Verify that facilities are clean and in good condition. * Check availability of supplies and materials, and report shortages. * Assist in managing and receiving weekly orders. * Cover front desk duties when necessary. **Maintenance** * Coordinate with the Administrative Department. * Assist in reporting maintenance needs. * Schedule maintenance vendors and follow up on their services. * Open and close branches outside regular hours to conduct maintenance activities. **Personnel Management Support** * Relay staff questions or needs to management. * Assist in logistics for training sessions. * Support verification of uniform compliance and professional appearance. **Customer Service** * Assist in monitoring messages (WhatsApp, email, etc.). * Channel complaints or suggestions to management. * Provide floor support when required. **Ideal Profile** * Prior experience in administrative or operational roles (preferably in services, retail, hospitality, or spa). * Organized, proactive individual with attention to detail. * Strong communication skills and a friendly demeanor toward team members and customers. * Ability to track tasks and resolve day-to-day operational issues. * Basic proficiency in digital tools. * Proficiency in spoken and written English. * Personal vehicle. **Specifications** * Working hours: Monday to Saturday, 11:00 AM to 8:00 PM; Sundays and statutory holidays off. Schedule may vary according to job requirements. Employment Type: Full-time Salary: $16,000\.00 per month Workplace: On-site employment