Elara Comunicaciones is a Mexican company that innovates, creates, and delivers satellite connectivity solutions. We invite you to join our team! PROFILE: Education: Telecommunications Engineer or related field. Experience: 1 year of first- and second-level customer support experience in telecommunications, information technology, satellite links, and telephony. REQUIRED SPECIFIC KNOWLEDGE: Satellite communications. Radiofrequency. Measurement equipment. Configuration. Telephony. Switches. Satellite platforms. Cisco. Networks (VPNs, topologies, structured cabling). RESPONSIBILITIES: Incident handling based on internal procedures (support via chat, email, and phone calls). Ticket (TT) assignment using ManageEngine ServiceDesk Plus. Network monitoring. Monitoring networks using PRGT, HostMonitor, VoIPMonitor, and Meraki platform. Incident resolution supported by Imonitor, Total NMS Gilat, PRTG, VoIPMonitor, and Meraki platform. COMPETENCIES: Service-oriented attitude. Responsibility. Initiative. Effective communication. Adherence to standards. Emotional stability. Conflict management. Honesty. Working under pressure. Teamwork. If you match the profile we are seeking, please send us your CV. If you are eligible to participate in this process, we will contact you as soon as possible; otherwise, your information will be retained in our database for six months. Thank you very much for your interest in Elara Comunicaciones! "At Elara, we do not discriminate or exclude individuals on the basis of race, ethnic origin, nationality, language, age, sex, gender identity, disability, physical appearance, religion, sexual orientation or preference, thinking style, social status, health conditions, or any other reason." Employment type: Full-time, indefinite term. Salary: $15,000.00 – $16,000.00 per month. Benefits: * Free parking. * Medical expense insurance. Work location: On-site employment.