Position Summary: The Scheduler plays a key role in maintaining the client-caregiver relationship by appropriately assigning caregivers and managing administrative tasks in a dynamic environment. Key Highlights: 1. Key role in caregiver assignment and client-caregiver relationship 2. Administrative task management and coordination in a dynamic office environment 3. Problem resolution in a fast-paced environment The Scheduler is responsible for maintaining the relationship between clients and caregivers, ensuring an “exceptional in-home care experience” for both clients and employees. The Scheduler plays a critical role in correctly assigning caregivers to clients, ensuring all referrals are received accurately and managed appropriately. In addition, the Scheduler performs administrative, supervisory, and coordination tasks in a dynamic, high-performance office environment. **Verbal Communication** * Answers telephone calls professionally and courteously, taking inquiries or messages. * Maintains ongoing communication with clients and caregivers to assess service quality. * Serves as the liaison between caregivers and the Office Manager. **Adaptability** * Collaborates with sales, marketing, and public relations initiatives. **Decision-Making and Judgment** * Maintains integrity in all interactions with clients and caregivers. * Lives and promotes the company’s vision, mission, and values. * Resolves problems and makes decisions in a fast-paced environment. **Organization** * Schedules and coordinates caregivers’ daily activities. * Manages payroll tasks, including verifying time sheets, updating telephone records, and entering data for payment processing. * Maintains up-to-date caregiver documentation in ClearCare and ensures personnel files are complete. **Stress Management** * Maintains professionalism in all interactions. * Manages multiple tasks simultaneously in a demanding environment. **Empathy and Teamwork** * Interviews, evaluates, and selects candidates, providing a positive experience. * Collaborates on recruitment, hiring, onboarding, training, and disciplinary actions. * Works collaboratively within the team. * Interacts with clients and caregivers in a manner sensitive to their individual needs. **Resources and Versatility** * Performs general administrative and office tasks. * Carries out other duties assigned by the Operations Manager. **Skills and Requirements** * Completed high school diploma or equivalent, with at least two years of administrative or commercial experience. * Basic office and computer skills, with strong organizational ability. * Excellent interpersonal and telephone communication skills. * Knowledge of basic medical terminology. * Ability to read, write, speak, and understand English as required for the position. \#Administrativa25 Employment Type: Full-time Salary: $18,000\.00 \- $19,500\.00 per month Language: * Advanced English? (Mandatory) Work Location: On-site employment