Job Summary: The Traffic Assistant monitors and tracks units in transit, communicating with customers and operators to ensure compliance with routes and schedules. Key Responsibilities: 1. Monitoring and tracking of units in transit 2. Customer service regarding cargo status 3. Incident reporting and updating **TLE GUADALUPE IS SEEKING A TRAFFIC ASSISTANT** **REQUIREMENTS:** * Completed high school education * Availability to rotate shifts (day and night) * Minimum 1 year of experience **JOB OBJECTIVE:** To monitor and track units in transit through internal and customer communication platforms to ensure adherence to scheduled routes and timelines, thereby providing updated support to both operators and customers during transit. **RESPONSIBILITIES:** * Monitor and track assigned units in the system to ensure compliance with scheduled route times. * Respond to and inform customers of the current status of their cargo to prevent disruptions caused by lack of continuity in the supply chain’s scheduled timelines. * Report and update any incident or situation affecting the operator’s transit time to destination during transit by updating ETAs to ensure a rapid response, minimize delays, and maintain service continuity. * Verify and ensure that the satellite (GPS) systems on tractors and equipment are functioning properly to minimize operational risks and provide accurate updates to customers. * Record and update reports of in-transit failures for assigned units to document incidents and facilitate implementation of improvements. **SCHEDULE:** * 2 day shifts (7 a.m. to 7 p.m.) * 2 night shifts (7 p.m. to 7 a.m.) **WE OFFER:** \- Statutory benefits \- 100% IMSS coverage from day one \- Year-end bonus (Aguinaldo) \- Profit-sharing (Utilidades) \- Vacation bonus (Prima vacacional) \- Career growth opportunities \- Direct employment contract with the company **For more information:** **SEND YOUR RESUME TO 8181618178 WITH LIC. JOHANNA DE LA ROSA** Job Type: Full-time, Indefinite-term Salary: $12,000.00 \- $13,000.00 per month Benefits: * Company parking * Free parking * Employee referral program Work Location: On-site