HP Inc. creates technology that makes life better for everyone, everywhere. Through our portfolio of printers, PCs, solutions, and services, we engineer experiences that amaze. We believe in the power of ideas. Our vision is to produce technology that makes life better for everyone, everywhere – every person, every organization, and every community around the globe. This motivates us – inspires us to do what we do: invent, reinvent, engineer experiences that amaze, and set the standards as a socially and environmentally responsible company. As an **HR Agent** on the **myHR Team** in Guadalajara, Mexico, you will leverage your expertise in a wide range of HR topics and utilize available tools to provide Tier 1 support to HP Inc. employees worldwide. Support will be delivered through case management and chat interactions, ensuring timely and accurate responses. **Key Responsibilities*** Act as the first point of contact for HR inquiries, resolving Tier 1 issues or directing employees to the appropriate support group. * Maintain high ethical standards while supporting various HR teams and contributing to process improvements and special projects. * Apply independent judgment and initiative to manage a high\-volume caseload while collaborating with teammates to deliver exceptional customer service. * Build and maintain a robust knowledge base to effectively address employee questions. * Use a **customer\-centric approach** to create a positive and seamless HR experience for employees. **What We’re Looking For*** Strong HR knowledge and problem\-solving skills. * Ability to work independently and prioritize tasks in a fast\-paced environment. * Excellent communication skills and a commitment to delivering outstanding service. * Flexibility to participate in special projects and additional tasks as needed. **Why This Role Matters** This position plays a critical role in ensuring employees receive accurate, timely, and empathetic HR support, contributing to a cohesive and positive employee experience across HP Inc globally. *Education and Experience Required:* * Degree in Human Resources or a related field, or equivalent work experience (customer focused) *Knowledge and Skills:* * Strong written and verbal skills with English and Spanish. Portuguese is a plus. * Attention to detail. * Excellent time management skills. * Strong comfort level with standard MicroSoft Suite of tools and ability to easily learn new systems and tools (such as Workday and Microsoft Dynamics) * Ability to troubleshoot customer inquiries and work within tight deadlines. * Developed relationships. * Management skills. * Developing leadership and influence skills. * Ability to support employees in multiple countries.