Technical Community Specialist - Fluent English, Dashboards, and Technical Content

Description

Job Summary: We are seeking a platform support specialist with fluent English, excellent communication skills, and a passion for interacting with customers to help them understand and use our platform through demonstrations, videos, and documentation. Key Responsibilities: 1. Help users and customers understand and use the platform 2. Create multimedia content and clear documentation 3. Actively communicate with customers and technical teams We are looking for a person with fluent English, excellent communication skills, and a passion for working with people. Their role will be to help users and customers understand and use our platform through demonstrations, videos, documentation, dashboards, and reports. Main Responsibilities: - Communicate with customers, users, and technical teams. - Record videos, tutorials, and demonstrations. - Create clear documentation for users. - Design visually appealing dashboards and reports. - Use a drag-and-drop tool similar to Figma to design dashboards. - Understand query languages such as SQL, Cypher, or similar. - Explain technical concepts in simple terms. - Collect user feedback and relay it to the product team.-Requirements- Minimum Education: Higher Education - Bachelor's Degree 5 years of experience Languages: English Age: between 28 and 50 years old Knowledge: Communication, Database, Documentation, Figma, English, Social Benefits, Reporting, Video, Data Visualization, Customer Communication, Demonstration, Community Engagement People with Disabilities: Yes Keywords: specialist, especialista, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist