At Exel Solar, we are looking for a highly motivated **Technical Support** agent with strong problem-solving abilities. If you have experience in technical support, a solid understanding of photovoltaic systems, and a customer-oriented attitude, we want to meet you! **Requirements:** * Degree in Mechatronics, Renewable Energy, Electricity or Electrical Engineering * Minimum of 2 years of experience in roles related to electricity and/or photovoltaic systems. * Intermediate level knowledge of Office software (Excel, PowerPoint, Word), oral and written communication skills, ability to use photovoltaic equipment monitoring platforms (inverters, solar panels, etc.) * Required skills: Results orientation, customer service, creativity, innovation, problem-solving, and teamwork. * Availability to work on-site **Responsibilities:** * Respond to and resolve customer technical inquiries * Diagnose, escalate issues, and prepare detailed technical reports * Ensure customer satisfaction * Coordinate the loan material shipping process: * Train external or internal customers: **We Offer:** * Biweekly base salary * 50% meal subsidy * Benefits according to Mexican Federal Labor Law (LFT) * Major Medical Expenses Insurance * Working hours from Monday to Friday **Note:** We do not request any financial compensation or payment at any stage of our hiring process. We are an organization committed to labor equality and non-discrimination based on gender, disability, sexual orientation, religion, age, or socioeconomic status, and we carry out our processes focused on evaluating knowledge, competencies, and experiences that match the job profile. Job type: Full-time Salary: $11,000.00 per month Benefits: * Company parking * Option for indefinite contract * Major medical expenses insurance * Discounted cafeteria service * Free uniforms * Grocery vouchers Application question(s): * What are your monthly salary expectations? Education: * Completed Bachelor's degree (Mandatory) Workplace: On-site position