Job Summary: We are seeking a professional to provide specialized technical support to mobile device users, perform hardware and software repairs, and deliver customer service. Key Highlights: 1. Specialized technical support for mobile devices 2. Diagnosis and repair of hardware and software failures 3. Opportunity for professional development within a global company Are you interested in starting the month with an excellent job opportunity? **SMS Mexico is eager to welcome you to our team!** We are an internationally recognized company providing Product Lifecycle Management (PLM) solutions. We collaborate with leading brands and deliver high-end services grounded in innovation, advanced engineering, and cutting-edge technology. **Job Objective:** To provide specialized technical support to mobile device users, ensuring proper hardware and software repairs and delivering professional, efficient customer service. **Main Responsibilities:** * Provide technical support to Samsung device users. * Assemble and disassemble mobile phones, tablets, and smartwatches. * Diagnose and repair hardware and software failures. * Deliver professional and efficient customer service support. **Requirements:** * Completed high school diploma or incomplete university studies in Engineering, Systems, Computer Science, or related fields. * Experience in technical support and customer service (preferred). * Knowledge of assembling and disassembling mobile devices. * Proficiency in mobile hardware and software. * Passion for technology and problem-solving ability. **We Offer:** * Base monthly salary of $13,000 MXN * Benefits exceeding statutory requirements: * Monthly food vouchers * 5% savings fund contribution * 21-day year-end bonus * Vacation days exceeding statutory minimums * 100% IMSS contributions * Professional growth and development within a global company **Work Schedule:** Monday through Sunday, with one rotating day off per week. Rotating shifts: * 10:00 am to 8:00 pm **Location:** Blvd. Insurgentes 18015\-Pad 6, Río Tijuana, 22226 Tijuana, Baja California If you are passionate about technology and customer service, we want to meet you! Job Types: Full\-time, Permanent Pay: $13,000\.00 \- $13,100\.00 per month Work Location: In person