Job Summary: We are seeking a proactive Help Desk professional to monitor platforms, provide support to internal and external customers, and resolve incidents to ensure optimal system performance. Key Highlights: 1. Platform monitoring and operational alerts. 2. Handling tickets and requests from internal and external customers. 3. Remote support and resolution of technical incidents. **We are hiring Help Desk professionals** --------------------------------- **Salary: $15,000 – $18,000** **Work Location:** Col. Anzures **Work Schedule:** Full-time and rotating (7:00–16:00 / 13:00–22:00) **Working Days:** Monday to Sunday (1 day off) **Contract Type:** Indefinite-term **Benefits:** Statutory and above-statutory ### **Job Description** We are looking for a proactive **Help Desk** professional to monitor our platforms and provide support to internal and external customers. You will be responsible for detecting alerts, resolving incidents, reconciling balances, and ensuring optimal system performance. ### **Main Responsibilities** * Platform monitoring and operational alerts. * Handling tickets and requests from internal and external customers. * Reconciliation of customer and supplier balances. * Remote support and resolution of technical incidents. ### **Requirements** * Bachelor’s degree or Engineering in **Computer Science, Computing, Information Systems, or related field** (with diploma). * Basic technical English. * 6 months to 1 year of experience in **platform monitoring or technical support**. * Knowledge of **Java, Postgres SQL, iOS, Windows, Mac, Linux, SOAP, and Postman**. ### **Skills and Competencies** * Attention to detail * Quick and effective problem-solving * Ability to work under pressure * Clear and empathetic communication * Customer orientation and teamwork **Join our team and ensure our platforms remain fully operational!**