Position Summary: We are seeking a proactive professional with a customer-oriented mindset and interest in technology and sales to manage and optimize portability processes. Key Responsibilities: 1. Actively manage and supervise all portability cases 2. Provide direct and specialized support to customers during the portability process 3. Actively contribute to the company’s success and growth DESCRIPTION GRUPO BENBER, a leading company in the mobile telephony sector, is pleased to announce a new employment opportunity to join our dynamic team as **Control Desk for Mobile Telephony (Portability)**. Our company specializes in selling mobile telephony solutions, with the ambition of becoming an undisputed market leader, actively striving to achieve top positions in the portability segment. We are at a crucial stage of expansion and seek a proactive professional with strong customer orientation and keen interest in technology and sales to play a pivotal role in managing and optimizing our portability processes. **What will you do in this position?** As part of our Control Desk team, you will be the key link ensuring a smooth and satisfying experience for our customers throughout their line portability process. * **Portability Management:** You will be responsible for actively supervising and managing all portability cases—from initial request to final confirmation—ensuring adherence to timelines and quality standards. * **Customer Support:** You will provide direct and specialized support to customers, resolving inquiries and issues while guiding them through each stage of the portability process with a friendly and professional approach. * **Internal Coordination:** You will maintain fluid and consistent communication with various departments involved in the portability process (sales, technical, operator customer service, etc.) to expedite resolution of any obstacles. * **Tracking and Monitoring:** You will conduct thorough tracking of each portability request using our internal tools to record progress, incidents, and outcomes. * **Incident Resolution:** You will promptly identify, analyze, and efficiently resolve any issues arising during the portability process, minimizing impact on the customer. * **Continuous Improvement:** You will propose and implement procedural improvements to enhance team efficiency and customer experience. * **Data Analysis:** You may participate in analyzing portability-related data to identify trends and areas for improvement. **What are we looking for in you?** We value passion for technology, results orientation, and excellent communication skills. * **Experience:** Minimum 1 year of demonstrable experience in similar roles, preferably within the mobile telephony or customer service sectors involving complex processes. * **Knowledge:** Familiarity with portability processes in the telecommunications industry. * **Communication Skills:** Exceptional ability to communicate clearly, empathetically, and effectively, both verbally and in writing. * **Customer Orientation:** A genuine commitment to delivering outstanding customer experience. * **Problem Solving:** Ability to proactively and efficiently identify, analyze, and resolve incidents. * **Organization and Planning:** Strong organizational and time-management skills to handle multiple tasks and priorities. * **Tool Proficiency:** Competence in using customer relationship management (CRM) software and office productivity tools (Microsoft Office, Google Workspace). * **Adaptability:** Flexibility to adapt to change and work effectively in a dynamic environment. * **Teamwork:** Willingness to actively collaborate with colleagues and other departments. **What do we offer?** At GRUPO BENBER, we take pride in cultivating a stimulating work environment with ample growth opportunities. * Join a well-established and rapidly expanding company with a strong reputation in the mobile telephony market. * Professional development opportunities and continuous training. * A collaborative work environment and an exceptional team. * Competitive salary commensurate with the candidate’s experience and qualifications. * The opportunity to actively contribute to the company’s success and growth. If you are organized, personable, passionate about technology and mobile telephony, and seeking a professional challenge in an exciting industry—this is your opportunity! Join GRUPO BENBER and help us lead the future of portability. REQUIREMENTS EXPERIENCE IN PORTABILITY SCHEDULE AVAILABILITY (OFFICE HOURS FROM 10 AM TO 7 PM WITH 1 HOUR FOR LUNCH) CUSTOMER SERVICE EXPERIENCE IN TELEPHONY SALES EXCEL PROFICIENCY PORTABILITY SYSTEMS PROFICIENCY