Job Summary: We are seeking Customer Service Representatives to handle a high volume of inbound and outbound calls, delivering an empathetic and professional experience to senior customers and their families. Key Highlights: 1. Empathetic and professional customer and family support. 2. Query management and coordination of assessments. 3. Effective team collaboration and adherence to standards. **On-site Customer Service Agent \- 100% in-person** * **English: C1** * Mode: In-person (non-negotiable) * Start Date: April 20, 2026 **Schedule:** Full availability required (non-negotiable) Monday through Sunday, with 2 rotating days off **Two shifts are available:** 3 agents will work the **day shift**, i.e., must be available Monday through Sunday between **6 AM and 11 PM PST** (with two consecutive days off) 2 CSRs will work the **night shift**, i.e., must be available Monday through Sunday between **9:30 PM and 5 AM PST** (with two consecutive days off) **Salary:** USD 1,076 (as fees) **Job Summary** We are seeking Customer Service Representatives to handle a high volume of inbound and outbound calls, delivering an empathetic and professional experience to senior customers and their families. This role requires strong communication skills, multitasking ability, and service orientation within a dynamic, in-person environment. **Responsibilities:** * Handle inbound calls from current customers and prospects with empathy and professionalism. * Conduct outbound follow-up, engagement, and lead nurturing calls. * Manage web inquiries and email correspondence, converting digital leads into next steps. * Provide clear information regarding services, pricing, timelines, and processes. * Accurately collect and record information in internal systems/CRM. * Coordinate in-home assessments and communicate next steps to customers and families. * Maintain updated statuses and notes in the CRM. * Collaborate with branches, schedulers, and management for effective handoffs. * Attend trainings, meetings, and coaching sessions. * Comply with privacy and service standards. **\#CSR25** Employment Type: Full-time Salary: Up to $18,000\.00 per month Work Location: On-site employment