Join our team as a **Customer Service Executive Call Center**. Are you passionate about helping people and providing clear, timely solutions? We are looking for a professional with experience in **call center** who enjoys delivering quality service and personalized follow-up to our customers. What we're looking for in you: * **Work experience:** 2 to 3 years in customer service within a **call center**. * **Desirable:** experience in **services, real estate, or after-sales sectors**. * **Knowledge and skills:** * Customer service * Handling digital platforms * Basic legal framework: policies, contracts, warranties (basic). * Proficiency in ERP/CRM or management software. * Excellent spelling and diction. **Your main responsibilities will be:** * Handle customer calls and messages, providing guidance on warranties and services. * Accurately register and track each report in the system. * Identify and prioritize critical cases based on impact or urgency. * Coordinate and confirm service appointments and assessments with customers and internal departments. * Monitor response times to ensure timely resolutions. * Prepare weekly activity reports and identify recurring issues. * Maintain proactive communication with customers, updating them on the status of their requests. What we offer: * **Net salary $12,000** * **Grocery vouchers** * **Statutory benefits from day one** * **Economic days \+ half-day off on your birthday** * **Birthday gift card as a special present** * **On-site work schedule: Monday to Saturday** * **Location: Umán, Yucatán** Job type: Full-time Salary: $11,000.00 \- $12,000.00 per month Benefits: * Option for indefinite contract * Additional vacation days or paid leave * Grocery vouchers Education: * Incomplete or ongoing bachelor's degree (Desirable) Experience: * Customer service: 1 year (Desirable) Work location: On-site job