Collections Analyst

Description

Job Summary: Finexa is seeking a remote Collections Analyst to manage delinquent customers, negotiate payment agreements, and improve portfolio recovery, thereby maintaining financial health. Key Highlights: 1. Key role for the company's financial health 2. Stability and growth within the company 3. Dynamic and results-oriented environment **Collections Analyst – Motorcycle Credit Finance (Mérida)** Are you interested in the financial sector and eager to join a growing company? At **Finexa**, we are looking for a Collections Analyst focused on remote management, responsible for following up with delinquent customers via phone calls and WhatsApp, achieving effective payment agreements, and improving portfolio recovery. This role is critical to maintaining the company’s financial health; therefore, we seek an organized, persistent individual with strong negotiation skills. **Main Responsibilities** * Conduct daily follow-up with customers who are behind on payments * Manage collections via phone calls and WhatsApp * Negotiate payment plans and ensure their fulfillment * Identify customers at risk of default and prioritize follow-up efforts * Promptly track payment commitments * Keep internal system records updated * Escalate critical cases to the appropriate team **Ideal Candidate Profile** * Experience in telephone collections or call center operations * Ability to negotiate payments and handle customer reasons for non-payment * Clear, firm, and empathetic communication skills * High discipline for daily follow-up * Goal-oriented mindset * Basic proficiency in Excel and digital tools **We Offer** * Base salary plus bonus scheme based on recovery performance * Stability and growth within the company * Ongoing training * Dynamic and results-oriented environment **Application** If you’re interested in joining a growing team and making a direct impact on business results, apply through this channel. Employment Type: Full-time Salary: $10,000\.00 \- $15,000\.00 per month Benefits: * Option for indefinite-term contract Work Location: Hybrid remote in 97120, Campestre, Yuc.