Virtual Scheduler/ Dispatcher

Description

Summary: Detail Cleaning Services seeks a bilingual Virtual Scheduler / Dispatcher to manage schedules, support sales, and ensure seamless communication for remote operations. Highlights: 1. Manage schedules, support sales, and keep communication flowing flawlessly. 2. Opportunity to shine for highly organized problem-solvers. 3. Improve client satisfaction, technician retention, and company growth. **Join the Top\-Rated Cleaning Company in Texas and Help Us Keep Our Operations Running Flawlessly!** **Detail Cleaning Services** is hiring a **Virtual Scheduler / Dispatcher** to join our remote operations team. You’ll be the **command center** behind the scenes managing schedules, supporting sales, and keeping communication flowing between clients and cleaning technicians. If you’re **bilingual (English/Spanish)**, **highly organized**, and **love solving puzzles under pressure**, this is your opportunity to shine. **Why This Role Matters** At Detail Cleaning Services, *consistency is our reputation.* We serve hundreds of clients each week and every successful clean depends on a flawless schedule. As our **Scheduling Coordinator**, you’ll make sure: * Technicians have balanced routes and fair workloads. * Clients receive on\-time service without disruption. * Our master schedule stays optimized **7\+ days ahead**. * Last\-minute changes are handled with calm professionalism. Your accuracy and focus will directly improve client satisfaction, technician retention, and company growth. **What You’ll Do** * Answer and manage technician and customer calls daily. * Respond promptly to **Missive** (email/text) communications. * Build, update, and optimize the **Master Schedule** every day. * Maintain technician consistency with repeat clients. * Balance workloads (target 6\.5 hours/day per tech). * Plan for **Plan B** scenarios (flex clients, replacements, etc.). * Prevent scheduling conflicts and ensure **zero bumped clients**. * Support operations leadership with daily updates and reports. **What We Expect From You** * **Bilingual:** Fluent English and Spanish (written and spoken). * **Organized \& Detail\-Oriented:** You notice the small things others miss. * **Strong Problem Solver:** You think ahead and stay calm under pressure. * **Clear Communicator:** Professional, proactive, and friendly in every interaction. * **Accountable:** You take ownership of your schedule and results. * **Team Player:** You collaborate and support others to get the job done. **Compensation \& Benefits** * **Weekly pay:** $350 base \+ up to $50 performance bonus (≈$400/week). * **1 week paid vacation** after 6 months. * **Paid holidays:** Christmas, Thanksgiving, New Year’s Day, Independence Day, and your birthday * **Career growth:** We promote from within many of our leaders started in admin roles. * **Positive culture:** Work with a supportive, fast\-paced team that values excellence, honesty, and reliability. **Why You’ll Love Working Here** We don’t just hire we **invest in people** who care. At Detail Cleaning Services, our mission is simple: **Enhance lives one cleaning at a time.** You’ll be part of a company that values: * **Trust:** We do what we say we’ll do. * **Commitment:** We show up and follow through. * **Caring:** We treat clients and teammates like family. * **Positive Energy:** We work hard, stay humble, and celebrate wins together. If you’re ready to join a team where **details matter, effort is rewarded, and excellence is expected**, we’d love to meet you. **Apply Now: https://va.detailcleanings.com/scheduler** Submit your resume (English preferred). Tell us briefly about your **experience with scheduling or dispatching**, and why this position caught your attention. We can’t wait to see how *your organization, focus, and reliability* can help our team grow. Job Type: Full\-time Pay: $23,800\.00 \- $27,200\.00 per month Language: * English (Required) Work Location: Remote