Summary: Seeking a proactive and professional Bilingual Customer Support Representative passionate about delivering excellent customer service and comfortable using digital tools. Highlights: 1. Fully remote position for tech-savvy individuals 2. Opportunity for long-term growth within the company 3. Engage in training and guiding customers effectively **Job Overview** We are seeking a proactive and professional **Bilingual Customer Support Representative** to join our growing team. This is a fully remote position for someone who is organized, tech\-savvy, and passionate about delivering excellent customer service. The ideal candidate has strong communication skills in both English and Spanish, is comfortable using computers and digital tools (including ChatGPT), and enjoys helping clients succeed. This is a long\-term opportunity for someone who wants to grow within the company. **No freelancers or agencies.** **Key Responsibilities** * Respond to client messages in a timely and professional manner. * Train and guide customers on how to use the system effectively. * Attend follow\-up meetings to review progress and pending tasks. * Assist clients in resolving issues and answering questions. * Keep organized records of communications and ongoing tasks. * Ensure a positive and supportive customer experience. **Requirements** * Fluent in English and Spanish (written and spoken). * Minimum 1 year of customer support or related experience. * Comfortable using computers, online platforms, and tools such as ChatGPT. * Strong organizational and time management skills. * Excellent problem\-solving abilities. * Professional attitude and strong interpersonal skills. * Interest in long\-term growth within the company. **Compensation \& Details** Salary range: $15,000 – $24,000 MXN equivalent, paid directly in USD. Remote position. Full\-time availability preferred. Growth opportunities based on performance. Job Type: Full\-time Pay: $15,000\.00 \- $24,000\.00 per month Language: * English (Required) Work Location: Remote