Job Summary: A prestigious casino is seeking a Customer Service Online Supervisor with vision and empathy to lead the customer service strategy and guide their team. Key Highlights: 1. Lead the online customer service strategy. 2. Guide the team to victory with vision and empathy. 3. Promote continuous improvement and team commitment. **Casinos seeks Customer Service Representative in Cuauhtémoc – Cuauhtémoc, Ciudad de México** ----------------------------------------------------------------------------------------------- A prestigious casino is looking for someone ready to lead the customer service strategy as our new Customer Service Online Supervisor. If you possess the vision to anticipate moves and the empathy to guide your team to victory, this vacancy is for you! What do you need to join the game? Experience: Minimum 6 months in Customer Service. Expertise: Knowledge of the online casino and betting environment. Tools: CRM proficiency and multichannel support experience. Skills: Leadership, assertive communication, and decision-making under pressure. Languages: Basic English. Attitude: Results-oriented, analytical thinking, and strong empathy. Your Reward Monthly salary: $20,000. Benefits: All legally mandated benefits. Schedule: Monday to Saturday, 9:00 am to 5:00 pm (48 weekly hours with one day off). Location: Our offices in Cuauhtémoc Delegation, CDMX. Reporting Structure: You will initially report to the project manager. Commitment: We value your desire for continuous improvement and dedication to the team. Are you ready to accept the challenge? Apply internally and demonstrate why you are the ideal candidate to lead our online operations. **Desired education level:** Higher education – degree holder **Desired experience level:** Mid-level **Departmental function:** Customer service **Industry:** Gambling and Casinos **Skills:** * CRM management * Casino knowledge * Online gaming *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j_id=699d2cc5280000380017e668&source=indeed*