Position Summary: We are seeking Collection Managers with leadership skills, customer service experience, and time management expertise to supervise debt recovery efforts and resolve conflicts. Key Highlights: 1. Team leadership and inspiration 2. Management and supervision of collection activities 3. Dynamic work environment and professional development ### **We are looking for Collection Managers to join our team at Financiera FIDEM.** We seek someone who is not only a collection manager but also a leader who inspires their team and builds strong relationships with our customers. Your leadership and customer service skills will be essential in complementing an efficient and motivated team. If you have solid leadership and customer service experience and consider yourself an expert in time management, this position is for you. ### **Some of our responsibilities include:** * In this role, you will be responsible for managing and supervising collection activities, ensuring compliance with debt recovery targets, agreements with our customers, and problem resolution. * You will use your skills to analyze data and generate accurate reports. * Your ability to quickly adapt to change, along with your communication and persuasion skills, will be key to driving the recovery of our overdue portfolio and resolving any conflicts that arise. * Your role will involve investigating and managing collections, accepting mistakes and failures as part of the continuous improvement process. * Additionally, it is essential that you have experience handling , as this will enable you to understand and meet the needs of our international customers. ### **We offer you:** * A dynamic work environment. * Opportunities for growth and professional development. * A monthly salary of $12,000 MXN FREE (WEEKLY PAYMENT) + weekly bonuses. * Uniforms. * Statutory benefits. If you possess a proactive mindset and are willing to take on challenges to achieve company goals, we invite you to join us.