Post-Sales Resident

Description

Job Summary: A prominent real estate company is seeking a Post-Sales Resident to provide excellent customer service, improve internal processes, and manage deliveries and warranties. Key Highlights: 1. First contact with the customer and excellent service. 2. Management of internal processes, deliveries, and warranties. 3. Customer service skills, proactivity, and communication. A leading real estate company is seeking a **Post-Sales Resident**. **Objective**: To deliver excellent customer service as the first point of contact, improve internal processes, and achieve faster response and follow-up times for departmental delivery requests and warranty handling. **Skills:** * Excellent customer service * Proactive * Positive attitude and active listening * Attention to detail * Goal-oriented work under pressure * Assertive communication * Professional appearance (representing the company’s image) * Crisis management **Main Responsibilities:** * Serve as the first point of contact for customers * Monitor calendars, schedules, and agendas * Support the management of forms, files, documentation related to apartment handovers, and warranty handling—ensuring organization, presentation, and completeness * Support the creation and follow-up of checklists * Assist with appraisal site visits * Support apartment deliveries and warranty handling * Prepare administrative reports * Manage work crews for apartment preparation and V.O. * Manage materials for supplies and inventory * Provide basic and accurate information in person, by phone, or via email regarding information, follow-ups, status, handover, and applicable warranties for apartments * Organize administrative staff * Create and maintain up-to-date client files * And other duties related to the position **Minimum Required Knowledge** * Excellent customer service * Proficiency in Office, Outlook, and Google applications * Project management apps and software * Strong verbal communication and articulation * Knowledge of finishes and installations **Academic Qualification**: University degree **Compensation Package** Net salary: $13,000\.00 Basic statutory benefits Working hours: Monday to Friday, 9:00–18:00 hrs; Saturday, 09:00–13:00 hrs Position type: Full-time Salary: Up to $13,000\.00 per month Benefits: * Company parking * Company phone Workplace: On-site employment