Job Summary: Customer service and follow-up via phone calls, email, and WhatsApp, with legal department support in report generation and case file updates. Key Highlights: 1. Customer service and proactive follow-up 2. Legal department support with reports and written documents 3. Calendar management and case file updates Administrative Assistant ARO Pensiones | Metepec (On-site) Job Objective The primary objective of this position is to provide customer service and follow-up via phone calls, email, and WhatsApp, ensuring a clear and organized experience. The role also supports the legal department with reporting, case file updates, and simple written documents. Responsibilities * Phone support: guidance and resolution of inquiries. * Proactive customer follow-up: reminders, status updates, missing documentation, confirmations. * Calendar management and call scheduling. * Case file updates. * Preparation of follow-up and productivity reports. * Drafting of simple documents under instructions from the legal department. Requirements * Completed bachelor’s degree (preferred). * Minimum 2 years of customer service experience (mandatory). * Minimum 1 year of office experience. * Basic-to-intermediate proficiency in WhatsApp, Google Drive, and Google Sheets. * Organization, responsibility, and excellent interpersonal skills. Benefits * Monthly bonus * Performance-based salary increases Employment type: Full-time Salary: $12,000.00 per month Benefits: * Salary increases * Option for indefinite-term contract Work location: On-site employment