Quality Control Manager - Real Estate Sector

Description

Job Summary: This role seeks an organized and meticulous individual to ensure customer service quality, manage process compliance, resolve complaints, validate information, and prepare customer satisfaction reports. Key Responsibilities: 1. Ensure service quality and process compliance. 2. Investigate and resolve customer complaints to improve satisfaction. 3. Prepare reports and enhance internal customer service procedures. Growing company focused on ensuring customer service quality. Ensure compliance with customer acquisition, consultation, closing, and follow-up processes. Investigate customer complaints and make recommendations to resolve them. Validate that all internal information and information delivered to customers is accurate. Prepare reports on customer satisfaction levels and present them to management. Examine how internal procedures impact customer service and implement improvements. Coordinate with departments to ensure complete documentation for customers. Highly organized, with a strong sense of urgency and attention to detail. Interested candidates may apply for this position.-Requirements- Minimum Education: Higher Education - Bachelor's Degree 1 year of experience Age: between 26 and 37 years Driver's License: A Keywords: leader, supervisor, manager, director, chief, lead, leadership, regent, quality, qa, floor, housing, real estate, property, condominium, building, plant, floor