Job Summary: We are seeking a professional to manage operations and customer service in the hospitality sector, with a focus on service coordination and problem resolution. Key Highlights: 1. Opportunity for development in the hospitality sector. 2. Multifunctional role in operations management and guest service. 3. Team coordination and direct support to the CEO. This position is an excellent opportunity for professional growth within the hospitality sector. The role is on-site. What We Are Looking For: - Excellent communication with guests and potential customers, as well as problem resolution with them. - Communication with the reservations team regarding stays, bookings, and guest requests. - Initiative to collect high-rated guest reviews. - Assistance in scheduling maintenance and cleaning tasks. - Property inspections. - Expense recordkeeping. - Guest complaints and resolutions. - Guest reception. - Scheduling of additional services for guests. - Coordination of cleaning and maintenance. - Coordination with guest check-in teams. - Inspection of properties for defects or malfunctions according to quality standards. - Review of apartments after check-out and reporting of any damages to the reservations team. - Coordination of inspections. - Coordination of work assignments. - Assistance and support to the CEO. - Verification of supplier invoices and account statements. - Approval of supplier invoices. - Resource management. - Inventory coordination. - Management of the operations team. - Assistance in weekly operational reporting. - Organization of restocking and repairs. - Coordination with maintenance teams, warranties, and external suppliers regarding repairs; initial inventory for each (new) apartment and periodic updates. - Coordination of various administrative tasks. What We Are Looking For? * Candidate residing in Tulum. * Candidate with their own motorcycle or vehicle. * Candidate with their own laptop and mobile phone. * Candidate with excellent communication skills and strong personal presentation. * Minimum 2 years’ experience in a similar role within the hospitality or vacation rental sector. * Diploma in Tourism or related field. * Proficiency in English and Spanish. * Results-oriented and aligned with the company’s financial goals. * Experience in team management, leadership, customer orientation, as well as planning and organizational capabilities. * Immediate availability. Employment Type: Full-time Salary: $16,000.00 – $18,000.00 per month Employment Type: Full-time Benefits: * Complimentary uniforms Work Schedule: * Includes weekends * 8-hour shifts Experience: * Customer service: 3 years (Mandatory) * Hotel experience: 2 years (Preferred) Language: * English (Mandatory) * Spanish (Mandatory) Work Location: On-site employment Employment Type: Full-time Salary: $17,000.00 – $18,000.00 per month Application Question(s): * Do you have a motorcycle or ATV? * In which city do you live? Experience: * Property Management: 2 years (Mandatory) * Customer service: 3 years (Mandatory) Work Location: On-site employment