Position Summary: Grupo Casillas is seeking a Systems Assistant to provide technical support, equipment and user administration, infrastructure and network maintenance, with a focus on customer service and problem resolution. Key Highlights: 1. Comprehensive technical support for users 2. Equipment and network administration and maintenance 3. Ongoing training and collaborative work environment Grupo Casillas, a leader in vertical developments, is seeking a Systems Assistant: **Profile:** * Education: Bachelor’s degree or technical diploma in Systems, Computer Science, Information Technologies, or related field (completed). * Experience: Minimum 1 year in technical support, systems, or related area. * Knowledge: Maintenance, repair, and configuration of computer hardware and software (installation only, not programming). Windows, Mac OS, and iOS operating systems (mandatory), and Android. Administration: Office 365, SQL SERVER. Cisco networking: structured cabling, configuration, and Wi-Fi. * Competencies: customer service orientation, effective communication, empathy and emotional intelligence, adaptability, time management, self-directed learning, analytical thinking, and problem-solving skills. **Main Responsibilities:** * Technical Support for Users (Help Desk): Respond to requests, resolve incidents, remote assistance. * Equipment and User Administration: User account creation, formatting and installation, updates, migrations, and backups. * Preventive maintenance and inventory management. * Networks and Connectivity: Structured cabling, VLANs, Wi-Fi configuration, security cameras, and switches. * Infrastructure Maintenance: Event support, basic monitoring, updates. * Administrative Support and Documentation: Documentation, user data backup. * Administration of: ERP (tickets), internal CRM, Helpdesk, internal portals, SQL databases (backups and records thereof in ERP, CRM, Helpdesk, internal portals, SQL databases). * Administration, management, and record-keeping of system department purchases in ERP and Helpdesk. **We Offer** * Fixed monthly salary of $12,000 net * Statutory and above-statutory benefits. * Ongoing training. * Collaborative work environment. * Schedule: Monday to Friday, 8:30 am to 6:00 pm, with a 1-hour lunch break. * Location: Novena México Corporate Office (Mexico Avenue 3040) Employment Type: Full-time, indefinite term Salary: $12,000.00 per month Workplace: On-site employment