Position Summary: We are seeking a Technical Support Analyst with experience in systems, networks, and communications to resolve hardware and software issues and maintain infrastructure. Key Highlights: 1. Hardware and software troubleshooting through various channels. 2. Preventive and corrective maintenance for IT and physical infrastructure. 3. Excellent service attitude and eagerness to learn new technologies. QUEST DIAGNOSTICS is the leading clinical laboratory testing company in the United States, with a global presence. ***We are seeking a Technical Support Analyst*** REQUIREMENTS * Technical degree in computing, University Higher Technician in computing, Bachelor’s or Engineering degree in computing, or related field. * Experience in technical support for systems, networks, and communications (mandatory). * Knowledge of maintenance for physical infrastructure installations. * Preventive and corrective maintenance for IT and physical infrastructure. * Proficiency in Microsoft Office. * Intermediate English (desirable). * Adherence to and follow-up on procedures. * Excellent service attitude and eagerness to learn new technologies. PRIMARY RESPONSIBILITIES: * Hardware and software troubleshooting via telephone, email, or support ticketing system. * Installation of software, hardware, and peripheral devices for users. * Resolution of network system issues. * Troubleshooting user access, software, and hardware issues. * Documentation of each case. * Timely escalation when assistance is required. WE OFFER: * Statutory and above-statutory benefits * Medical expense insurance * Life insurance * Thirteenth-month bonus equivalent to 31 days * Food vouchers * Savings fund * Morning shift Work location: Roma neighborhood SCHEDULE * Monday to Friday, 10:00 am to 7:00 pm * Rotating on-call duties. Employment type: Full-time Salary: $13,500.00 - $14,500.00 per month Benefits: * Life insurance * Food vouchers Work location: On-site employment