Job Summary: We are seeking a Collections Analyst to support administrative and operational portfolio management, performing analysis, preparing reports, and monitoring accounts. Key Highlights: 1. Support in administrative and operational portfolio management 2. Analysis of overdue and current portfolio 3. Preparation of Excel reports and document management **Position: Collections Analyst** We are looking for talent eager to grow in the collections area, providing support in administrative and operational portfolio management. **Main Responsibilities:** Basic analysis of overdue and current portfolio. Preparation of Excel reports on outstanding balances, payments, and account status. Document management and uploading into the system (payment evidence, complaint supporting documents, notifications, and address verifications). Verification and correct classification of digital files. Support and follow-up with branches regarding complaint procedures. Follow-up calls on payment commitments. Updating account status in the system. We Offer: Gross base salary Meal vouchers Statutory benefits Life insurance Discounts at Dondé and affiliated companies Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. **Interested candidates must apply through this channel with an updated CV.**