We are looking for an **Auto Claims Executive** to join our team. The ideal candidate will be responsible for the comprehensive management of claims, from reporting to resolution, ensuring customer satisfaction and compliance with procedures. * Claims Management: Evaluate and manage accident claims, having an in-depth understanding of policy terms to advise customers promptly. * Analyze denial letters and seek resolution possibilities based on policy conditions. Channel relevant situations to the manager and participate in operational meetings. * Keep the customer and service team informed about the status of claims under your responsibility. You will also manage requirements with insurers to meet service standards. * Control and Documentation: Ensure timely entry of claims into internal systems and maintain updated digital client files. * Quality and Compliance: Ensure activities are carried out to the highest quality standards and that defined processes, policies, and procedures are followed. **Who are we looking for?** * Residence in Mérida * 24/7 availability to follow up on claims * Extensive knowledge in auto claims **Benefits and Perks** * Statutory benefits * 70% vacation bonus * Savings fund * Grocery vouchers * Referral Program * Major Medical Expense Insurance * Life Insurance * Preferential rates for optional insurance (dental, home, consultations, excess medical and life) * Savings Box (optional) * INTERBENEFITS Program Job type: Full-time Salary: Starting at $24,000.00 per month Benefits: * Savings box * Employee discount * Discounts and preferential prices * Option for indefinite contract * Referral program * Major medical expense insurance * Life insurance * Grocery vouchers Workplace: On-site employment