**At Macropay, we have a new opportunity for you!** ------------------------------------------------------- At Macropay, we believe in talent, passion, and continuous growth. Today, we are seeking individuals who share our values and wish to join a dynamic, committed, and innovative team. If you are looking for a new professional challenge, this is your opportunity. We want to meet you! ### **Available Position: BACK OFFICE ANALYST** **Location:** On-site in Mérida. **Employment Type:** Full-time **Department:** Collections ### **What We Are Looking For:** * Partial undergraduate degree. * Intermediate/advanced Excel skills. * Knowledge of predictive dialers and mass messaging platforms. * Availability to work rotating shifts. ### **Key Responsibilities:** * Execute collection strategies using call center platforms. * Monitor various collection strategies to ensure compliance. * Assign portfolio to agencies based on previously established strategies. * Address and escalate call center incidents in a timely manner to ensure proper execution of strategies. ### **What We Offer:** * Competitive salary * Statutory benefits * Enhanced benefits: * Grocery vouchers * Savings fund * Major medical expense insurance