**Position Objective:** Ensure the continuous, secure, and efficient operation of the company's technological infrastructure, including networks, servers, communication systems, and computer equipment, providing technical support and guaranteeing the availability of critical call center services. **Main Responsibilities** * Administer the local network (LAN/WAN/WiFi) and maintain its stability, performance, and security. * Configure and manage **VLANs, subnets, and switches** to properly segment traffic and prioritize essential services (voice, data, VPN). * Monitor the **call center infrastructure (PBX, VoIP, routers, firewalls)**, detecting and resolving incidents or outages in real time. * Redirect traffic and services in case of failures, ensuring **service continuity and minimal operational disruption**. * Configure, monitor, and manage the **corporate firewall** (rules, content filtering, access policies, VPN, and traffic). * Implement **perimeter security** measures and intrusion detection (IDS/IPS). * Provide **technical support** to local and remote users (hardware, software, printers, email, VPN, connectivity). * Monitor and ensure the **availability of servers, networks, and critical services**. * Manage and perform **backups**, data recovery, and access control. * Manage users, passwords, and permissions in internal systems. * Perform preventive and corrective maintenance on computers, peripherals, and network devices. * Install, configure, and update operating systems, antivirus software, licenses, and applications. * Create **technical documentation** for incidents, configurations, and implemented solutions. * Participate in the **evaluation and implementation of technological or cybersecurity tools** to optimize operations. **Skills and Competencies** * Basic/intermediate knowledge of LAN/WAN/WiFi networks, VLANs, and IP addressing. * Experience in **call center infrastructure**, PBX, or VoIP systems (desirable). * Knowledge of **firewalls** (Fortinet, SonicWall, pfSense, or equivalents). * Ability to **monitor networks, detect failures, and respond under pressure**. * Knowledge of **Windows Server, Active Directory, VPN, and monitoring tools** (Zabbix, PRTG, etc.). * Basic knowledge of **Linux and virtualization** (desirable). * Customer service orientation, teamwork, and quick problem resolution. **Education and Experience** * Technical degree or engineering in systems, computer science, networking, or related fields. * **1 to 2 years of experience** in technical support or network administration. * Previous experience in **high-availability environments** (call centers, data centers, or 24/7 companies) is desirable. * Conversational English. Job type: Full-time Salary: Starting at $5,500.00 per week Work location: On-site employment