***\*Skills:*** \- Extensive knowledge of front desk operations and schedule management. \- Conversational English language skills. \- Computer skills and proficiency with digital equipment. \- Knowledge of Microsoft Office (Word, Excel, PowerPoint) \- Strong verbal communication skills \- Empathy and customer connection. \- Familiarity with Online Travel Agencies (OTAs) and hotel management systems. **\*Experience\*\*** \- At least one year of experience in front desk, administration, supervision, or customer service roles. \- Prior experience as a hotel receptionist, minimum one year. (PREFERRED) \- Experience handling and resolving customer complaints. Cash handling and card terminal operation. ***\*Competencies:*** * Teamwork, process orientation, conflict management, planning and organization, customer orientation. * Schedule flexibility: rotating shifts. ENGLISH LANGUAGE MANDATORY. ***Key Responsibilities:*** * Perform check-in and check-out procedures. * Assign rooms and personalize reservations. * Review and respond to messages (chat, email, OTAs). * Interact with customers and guests to address their requests. * Prepare, print, and send daily reports. * Review pending items from the previous shift. * Verify special reservation requests (notes and comments). * Validate documentation and/or document uploads. * Coordinate with housekeeping staff to confirm accurate room status (report with Housekeeping). * Maintain order and cleanliness at the front desk and common areas. Employment Type: Full-time, Indefinite-term position Salary: Starting at $7,000.00 per month Benefits: * Option for indefinite-term contract * Complimentary uniforms Education: * Incomplete or ongoing bachelor’s degree (Desirable) Work Location: On-site employment