AAA Customer Service

Description

Job Summary: We are seeking a Customer Service Specialist passionate about ensuring customer satisfaction and fostering loyalty by managing the entire order lifecycle and resolving incidents. Key Highlights: 1. Strategic and organized role in customer service. 2. Real growth and development opportunities. 3. High-performance environment with impactful challenges. At CAMFRI, we don’t just move products… We move ideas, we move people, and above all: *we move results.* *We are a Mexican company with over 25 years of experience in transportation, logistics, and multi\-temperature 4PL operations, with presence in Mexico, the United States, and Canada.* Today, we seek a strategic, organized, and powerful mind… A person specialized in *Customer Service who can ensure and guarantee customer satisfaction and foster customer loyalty.* *We’re looking for you — your passion is Customer Service.* Profile:  Bachelor’s degree in Marketing or Business Administration.  Proven ability to work in a dynamic environment, with capacity to plan and prioritize workload.  Demonstrable work experience in customer service.  Prior experience in fast-moving consumer goods (FMCG) is considered a plus, though not mandatory.  Demonstrated knowledge and work experience with 3PL and international clients.  Data analysis: Ability to generate performance reports (OTIF, Fill Rate, Lead Time).  Proficiency in English (spoken and written; interaction with USA teams is required — non-negotiable). Responsibilities: · Responsible for the ORDER-TO-INVOICE process for domestic orders (order entry, appointment scheduling, tracking of pickups or deliveries, and invoice generation). · Scheduling appointments for product pickup (validation and follow-up with warehouse). · Generating and tracking delivery appointments with customers. · Daily tracking of scheduled deliveries. · Daily generation of indicator reports. · Daily inventory validation. · Price validation (from order to invoice). · Operational coordination: Acting as liaison between customers and internal departments (warehouse, traffic, billing, procurement). · Incident management: Resolving issues related to shortages, damages, delays, or documentation errors, minimizing impact on customers. · Preparation and presentation of periodic KPIs (On Time In Full, Accuracy, Incidents). · Effective communication: Ability to clearly explain root causes and action plans. · Results orientation: Maintaining service quality even under complex operational conditions. CAMFRI Benefits:  Competitive salary.  Real growth and development.  High-performance environment.  Impactful challenges and projects.  State-of-the-art facilities.  Ongoing training and development.  Benefits exceeding statutory requirements. There’s no room here for the ordinary. Here, we seek *extraordinary talent.* Position Type: Full-time Salary: $19,500\.00 per month Work Location: On-site employment