**About PayJoy** PayJoy is a financial services provider with a clear mission: to help underserved customers in emerging markets achieve financial stability and success. We provide credit through our patented technology that turns a smartphone into a digital collateral, and thanks to our advanced artificial intelligence, data science, and anti\-fraud tools, we are able to offer the lowest costs and qualify the largest number of customers in the industry. By 2024, we have provided billions of dollars in credit to over 12 million customers, while maintaining solid, sustainable long\-term profitability. **About the Role** The Fraud Operations Representative is responsible for conducting reviews and investigations of partners, stores, employees, and customers to analyze fraud patterns and implement tactics to mitigate fraud risks, thereby protecting our customers and the company's financial assets. ### **Responsibilities** * + Monitor and analyze transactions to detect potential fraudulent activities, ensuring compliance with fraud prevention strategies and procedures. + Investigate and resolve reported fraud cases, ensuring accurate and timely documentation. + Develop and implement fraud prevention strategies and procedures. + Collaborate with customer support and operations teams to address and mitigate fraud risks. + Conduct periodic fraud risk assessments and provide recommendations for improvement. + Prepare and present detailed reports on fraud trends and prevention measures upon request. + Collaborate with product, sales, customer service, and other teams to address and mitigate fraud risks. + Assist in training and educating team members on fraud prevention and detection. ### **Requirements** * + Incomplete technical or university studies in related fields such as Business Administration, Communications, or similar. + Minimum of 2 years of experience in fraud prevention, anti\-fraud processes, or fraud detection, preferably in the financial services industry. + Knowledge of regulatory requirements and compliance standards in the country. + Basic analytical and problem\-solving skills, along with a sense of autonomy to carry out delegated tasks, taking full ownership of individual projects. + Proficiency in using fraud detection software and tools. + Strong aptitude for learning. ### **Benefits** * + 100% Company\-funded Health, dental, and vision discount plan for employees and immediate family members. + Life insurance. + Phone finance, Headphone, home office equipment, and wellness perks. + 30 days of Christmas bonus + 20 days paid Vacation + 50% Vacation premium + 13% Saving funds + $2,000 MXN monthly grocery coupons + $2,000 MXN monthly restaurant coupons + $2,000 USD annual Co\-working Travel perk + $2,000 USD annual Professional Development perk **PayJoy Principles** At PayJoy, we are proud to be an equal opportunity employer. We welcome and encourage inclusion of individuals from all backgrounds. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability status, or any other legally protected characteristic.