Job Summary: We are seeking an on-site Technical Support professional to deliver customer service, first-level support, and hardware and software maintenance. Key Responsibilities: 1. Provide on-site first-level technical support. 2. Perform troubleshooting for laptops and desktops. 3. Handle tickets and documentation. At TCS Querétaro, we are recruiting on-site Technical Support personnel Requirements: Must have easy access to commute between Apodaca, San Nicolás de los Garza, Monterrey, and Pesquería (support is provided at any of the offices located in these areas) Availability for shift rotation Main Responsibilities: Provide first-level technical support Customer interaction Documentation and reporting Ticket handling Basic knowledge of networks and cabling Microsoft Office 365 Suite Troubleshooting for laptops and desktops Basic printer configuration We Offer: Indefinite-term direct employment contract 100% payroll salary Benefits: 12 vacation days in the first year [increasing in accordance with applicable law] 25% vacation bonus 30-day Christmas bonus Major Medical Expenses Insurance Life Insurance Monthly food vouchers worth $590 Be part of our team! Tata Consultancy Services is an equal opportunity employer; our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competency needs, regardless of socioeconomic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation, or any other characteristic. We encourage you to apply to our recruitment processes and build your career within our organization.-Requirements- Minimum Education: Upper Secondary Education – Technological High School Diploma 1 year of experience Keywords: engineers, ingeniera, ing, engineer, apoyo, support, soporte