This position is responsible for leading and developing our customer experience team, ensuring the delivery of exceptional service across all customer touchpoints and after-sales support. The role is essential in fostering customer satisfaction, loyalty, and operational excellence. It is responsible for retaining skilled and trained personnel within the team, ensuring that all efforts to meet customer needs strictly adhere to the Code of Ethics, Safety Standards, Lubrizol’s values, and a firm commitment to a diverse and inclusive work environment. MAIN FUNCTIONS AND RESPONSIBILITIES OF THE POSITION Lead and develop a team of customer experience representatives by establishing clear goals and expectations. Drive continuous process and capability improvements in collaboration with the Center of Excellence (COE); identify and implement enhancements aligned with process maturity objectives. Oversee daily operations to ensure timely and effective resolution of customer inquiries, complaints, and escalations. Collaborate with cross-functional teams to achieve high levels of customer satisfaction, ensuring compliance with internal and global guidelines. Coordinate, monitor, and track all customer orders, deliveries, and invoices to maintain established customer service standards. Support special projects and initiatives designed to enhance the customer experience. Provide guidance to team members to meet business objectives, including coaching, training, and development opportunities to strengthen team capabilities and engagement. Ensure adherence to the Month-End Closing Policy and maintain effective internal controls to guarantee the accuracy of order management transactions. Support the Sales & Operations Planning (SOP) and Sales & Operations Execution (SOE) processes by preparing and presenting requested Customer Experience KPIs, escalation topics, and key data to facilitate informed actions and decisions. Ensure compliance with service standards, the code of ethics, policies, and procedures through regular audits and coaching.

A prominent company in the refrigeration industry is seeking a WAREHOUSE CLERK for its VALLE DE CHALCO branch (adjacent to Nutrisa CEDIS). **Job Requirements** * Minimum education required: High school diploma (Bachillerato). * Data entry skills and SAP knowledge preferred. * Minimum 1 year of experience as a Warehouse Clerk. * Age: 20 years or older. **Job Responsibilities** * Conduct cyclic and monthly inventories. * Monitor material inflow and outflow. * Track order fulfillment. * Maintain appropriate inventory levels aligned with operational needs. * Ensure material availability for services, in coordination with the Planning Department. * Preserve materials and spare parts. * Participate in cyclic inventories. * Keep Tool and Material Stock responsibility records up to date. * Safeguard materials under warranty or scrap materials. * Comply with workplace safety, order, and cleanliness guidelines. * Ensure adherence to company policies. **Additional Benefits and Perks** * Monthly salary ranging from $11,500 to $12,000. * Statutory benefits and above-standard benefits. * 10% food vouchers. * 30-day year-end bonus (aguinaldo). * Savings fund (Caja de ahorro). * Savings plan (Fondo de ahorro). * Life insurance. * Job stability. * Free uniforms. * Full-time schedule. Interested candidates are encouraged to apply through this channel or send an email to the address provided below. Note: At AERITEK, all recruitment and selection processes are FREE for all applicants. Employment Type: Full-time Salary: $11,500.00 – $12,000.00 per month Benefits: * Savings fund (Caja de ahorro) * Life insurance * Food vouchers (Vales de despensa) Work Location: On-site employment

A prestigious laboratory is seeking a Delivery Driver Responsibilities - Delivery of goods - Safe loading and unloading of products - Recording deliveries and reporting any incidents - Maintaining the vehicle in optimal condition Requirements - Local routes - Use of GPS - Ability to drive vehicles weighing 1.5 to 5.5 tons Willingness to travel Valid driver’s license required We offer - Base salary + statutory benefits Desired education level: Basic Desired experience level: Intermediate

**Retail Area Supervisor** **Location:** Metro Gomez Farias, Colonia Federal **Objective:** Supervise the operation and administration of assigned stores, ensuring achievement of sales targets, healthy inventory levels, and proper execution of commercial activities. **Key Responsibilities:** * Supervision of sales, campaigns, store layouts, and planograms. * Placement of promotional materials. * Inventory control (FIFO), security, and hygiene. * Training and performance monitoring of staff. * Development of action plans for store growth. **Requirements:** * Bachelor’s degree in Business Administration, Chemical Engineering, or related field (in progress or completed). * Minimum 2–3 years of experience in retail and branch supervision. * Leadership skills, effective communication, and results-oriented mindset. **We Offer:** * Weekly salary * 15-day year-end bonus * 12 days of vacation * 25% vacation premium * 10% food vouchers * 5% savings fund contribution * Savings box (Optional) * Life insurance * Major medical expense insurance * Work tools (laptop, mobile phone, and vehicle). Employment type: Full-time Salary: $9,200.00 – $12,000.00 per month Benefits: * Salary increases * Company vehicle * Savings box * Company parking * Option for indefinite-term contract * Medical expense insurance * Major medical expense insurance * Life insurance * Company phone * Food vouchers Application question(s): * Do you have a minimum of 2 years’ experience supervising retail branches and managing work teams? * Are you available to travel and relocate between branches as operational needs require? Experience: * Inventory control (FIFO), sales tracking: 1 year (Mandatory) Work location: On-site employment

Full job description A PHARMACEUTICAL CHAIN IS SEEKING NEW TALENT FOR SALES AND MEDICATION DISPENSING IN THE MEXICO CITY METROPOLITAN AREA WE OFFER Base salary + commissions + bonuses Punctuality awards Monthly financial support Statutory benefits Employee discounts Free sales training courses Free uniforms REQUIREMENTS Academic certificate Experience preferred in the pharmaceutical industry Gender: indifferent Basic Microsoft Office software skills Flexible availability (rotating shifts) with one day off on weekends. WE ARE WAITING FOR YOU! Job type: Full-time Salary: $4,835.21 – $10,000.00 per month Benefits: Option for an indefinite-term contract Free uniforms Work location: On-site employment

Full job description Position: Food Salesperson / Gourmet Bar Attendant (Spanish Tapas) Schedule: Rotating shifts from 10:00 a.m. to 6:00 p.m. and from 2:00 p.m. to 10:00 p.m. Salary: $9,000 monthly + daily tips Benefits: Statutory and above-statutory benefits Perks: Meals and growth opportunities Job Description: We are seeking a proactive individual with an excellent service attitude and a passion for gastronomy to directly serve customers at our Spanish tapas gourmet bar. Responsibilities include offering products, processing payments, maintaining cleanliness of the area, and ensuring an enjoyable dining experience for guests. Requirements: Experience in customer service or sales (preferably in food and beverage). Impeccable appearance and courteous demeanor. Availability to work rotating shifts. Passion for gourmet cuisine and teamwork. We offer: Competitive base salary + attractive tips. Meals provided. Statutory and above-statutory benefits. Excellent working environment. Opportunity for career development within the gourmet area. Position type: Full-time Salary: $9,000.00 – $12,000.00 per month Benefits: Free uniforms Work location: On-site employment