Reservation Executive

Description

Job Summary: We are seeking a professional to manage quotations, reservations, and service follow-up for hotel services, maintaining smooth communication with clients and agencies. Key Highlights: 1. Experience in hospitality, tourism, or equivalent experience 2. Communication, organizational, and teamwork skills 3. Proactive attitude, customer service orientation, and problem-solving ability **Responsibilities:** * Receive and process quotation requests. * Prepare and send quotations to clients promptly. * Make follow-up calls to hotels to ensure confirmation of services. * Provide guidance on room types, additional services, and hotel policies. * Maintain constant communication with agencies to update them on their payments and request statuses. * Conduct collections and track payment deadlines. * Verify and confirm that all reservations are properly arranged and correctly documented. * Manage the internal quotation system and generate correct invoice numbers. * Promote offers. * Assist at events, trade fairs, and agency trips, including participation from the planning stage. **Requirements:** * Writing and spelling proficiency * Friendly, efficient demeanor and strong customer service orientation * Minimum 1 year of experience in hospitality, tourism, or equivalent experience. * Experience in collections * Proficiency in reservation management systems and office tools. **Skills:** * RESPONSIBLE * ORGANIZED * TEAMWORK * TOLERANCE * VERBAL AND WRITTEN COMMUNICATION * ATTENTION TO DETAIL * LEADERSHIP **Attitudes:** * PROACTIVITY * CONFIDENTIALITY * CUSTOMER SERVICE ORIENTATION * PROBLEM-SOLVING UNDER PRESSURE. **Work Schedule:** **Shift Options** * Monday to Friday * 9:00 AM to 6:00 PM * 9:30 AM to 6:30 PM * 10:00 AM to 7:00 PM * Saturdays from 9:00 AM to 2:00 PM Position is commission-based. Employment Type: Full-time Salary: $9,582\.47 per month Work Location: On-site employment