**Supervision and control:** Ensures that all employees adhere to predetermined safety regulations and procedures. **Personnel management:** Responsible for organizing shifts, evaluating job performance, and training the team to ensure efficient operations and a favorable work environment. **Risk detection and incident handling:** Conducts security analyses, identifies potential hazards, and establishes action protocols for critical or unexpected situations. **Regulatory compliance:** Ensures that guests and staff comply with rules and/or internal policies. **Effective communication:** Acts as the primary liaison between management and frontline staff, maintaining transparent and understanding communication with all team members.