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At Palladium Hotel Group, we are looking for a **Bell boy** and selection at **Grand Palladium Riviera Maya**.\n\n**MAIN FUNCTIONS AND TASKS OF THE POSITION**\n\n* Check the logbook to follow up on pending tasks from the previous shift.\n* Verify your work equipment to ensure it is in perfect working condition.\n* Escort guests to reception.\n* Conduct guests to their rooms.\n* Promote the services offered at the hotel.\n\n**In return for your commitment and motivation, we offer you:**\n\n* Real opportunities for development in an internationally expanding company.\n* Excellent work environment.\n* Benefits superior to legal requirements.\n* Continuous training and enriching learning experiences.\n\n\n**Requirements:**\n---------------\n\n\n**Education:**\n\n* Bachelor's degree or Technician in Tourism, Hospitality, Administration, or Languages. 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Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico","infoId":"6415066377728312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Sales Operations Coordinator","content":"Liaison between the sales team and operations. 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Address special guest requests with exceptional needs and follow up to ensure satisfaction. Gather, summarize, and provide guests with information about the hotel and nearby area amenities, such as events and special activities. Handle, record, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books and document relevant information in records. Monitor seating availability, service, safety, and guest well-being in the club lounge. Report accidents, injuries, and unsafe working conditions; participate in required safety training and obtain safety certifications. Comply with all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect the company's assets. Greet and acknowledge all guests according to company standards, anticipate their service needs and address them, assist people with disabilities, and express genuine appreciation to guests. Communicate clearly and professionally with others, prepare and review written documents accurately and completely, and answer phones using proper protocols. Develop and maintain positive working relationships with others, support team members in achieving common goals, and listen and respond appropriately to other employees' concerns. Meet quality assurance expectations and standards. Stand, sit, or walk for extended periods or throughout the workday. Move, lift, or carry objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. \n\n\nREQUIRED QUALIFICATIONS \n\n\nEducation: High school diploma or equivalent certification from a General Educational Development (GED) program. \n\n\nRelated Work Experience: No related work experience required. \n\n\nSupervisory Experience: No supervisory experience required. \n\n\nLicense or Certification: None \n\n\n*At Marriott International, we are committed to providing equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates' backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed not to discriminate on the basis of disability, veteran status, or other characteristics protected by applicable law.*\nSt. Regis Hotels \\& Resorts, combining timeless glamour with a cutting-edge spirit, is dedicated to delivering exquisite experiences across more than 50 luxury hotels and resorts in the world’s finest destinations. Beginning with the debut of the St. Regis hotel in New York by John Jacob Astor IV in the early 20th century, the brand remains committed to an unconditional level of service that anticipates guests’ needs, delivered flawlessly by a team of gracious hosts who blend classic sophistication with modern sensibility, along with exclusive butler service. We invite you to explore career opportunities at St. Regis. By joining St. Regis, you join a portfolio of brands within Marriott International. **You'll be** where you can do your best work, **you'll start** fulfilling your purpose, **you'll be part of** an incredible global team, and **you'll become** the best version of yourself.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761177058000","seoName":"concierge","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/concierge-6415066343027512/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"a9249042-ade8-4b74-8682-064f0e79d29a","sid":"943444f0-86cc-4b16-8853-8e2b94e07a65"},"attrParams":{"summary":null,"highLight":["Respond to guest requests","Provide information about the hotel and local area","Follow policies and procedures"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1761177058048,"categoryName":"Front Office & Guest Services","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1276,1427","location":"C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico","infoId":"6415066331174712","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Member Experience Executive (Club by Meliá)","content":"Member Experience Executive (Club Vacacional by Meliá)\n\n\nAt Meliá Hotels International, you have the power to shape your future!\n\n\nFor us, your talent is what matters most: we share with you the passion that drives you to give your heart to everything you do every day. Discover a new way to inspire others—become a VIP with us at Club by Meliá.\n\n\nMission: Aligned with the philosophy, policies, and quality standards established by Meliá Hotels International.\n\n\nPosition objective: Provide attention, support, and service to Club members through managing gifts, celebrations, and resolving incidents to ensure an unforgettable stay.\n\n\nBenefits we offer you:\n\n* Competitive base salary\n* Statutory benefits (IMSS, vacations, Christmas bonus, vacation premium)\n* IMSS coverage from day one\n* Grocery vouchers, savings fund, meal and transportation allowances.\n\n\nAdditionally, you will enjoy:\n\n* Direct hiring\n* Discounts within our own brands\n* An excellent work environment and atmosphere for growth!\n\n\nRequirements:\n\n* Bachelor's degree in Marketing, Tourism, Social Communication, or Business Administration.\n* Intermediate English (spoken and written); a third language will be highly valued.\n* Proficiency in Microsoft Office suite.\n* Experience in vacation clubs or hospitality industry.\n\n\nExperience in similar roles: Concierge, Butler, Customer Service, or related fields.\n\n\nJoin our great team!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761177057000","seoName":"executive-of-attention-to-the-partner-club-by-meliá","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/executive-of-attention-to-the-partner-club-by-meli%C3%A1-6415066331174712/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"63d773f7-248d-47fd-b1bd-fb23e64fe32d","sid":"943444f0-86cc-4b16-8853-8e2b94e07a65"},"attrParams":{"summary":null,"highLight":["Competitive base salary","Excellent benefits package","Direct hiring opportunity"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1761177057122,"categoryName":"Front Office & Guest Services","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1276,1427","location":"C. 2 Nte. 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The purpose of the role is: to ensure complete satisfaction for all our members and guests across the different programs of the Travel Club through personalized service and adherence to company standards.\n\n \n\nJob responsibilities:\n\n \n\n* Attend briefings scheduled for department staff.\n\n \n\n* Cover assigned office at Lobby / VIP Members Lounge during scheduled hours.\n\n \n\n* Follow up on Express Check-In requests received via email, ensuring confirmation of dinner reservations, celebrations, and special requirements requested by Members prior to arrival.\n\n \n\n* Provide a warm welcome to Members at the hotel and carry out the standard property check-in procedure, confirming included benefits during the stay according to the reserved room category.\n\n \n\nRequirements to join us:\n \n\n \n\n* Reside in Playa del Carmen or Cancun\n\n \n\n* Conversational English\n\n \n\n* Bachelor's degree, TSU, or high school diploma\n\n \n\nWorkplace competencies to become part of the team:\n\n \n\n* Teamwork\n\n \n\n* Assertiveness\n\n \n\n* Emotional stability\n\n \n\nBenefits we offer you:\n\n \n\n* Employee transportation\n\n \n\n* Employee dining facility\n\n \n\n* Grocery vouchers\n\n \n\n* Savings fund","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758768879000","seoName":"concierge-recepcionista-exotic-travelers","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/concierge-recepcionista-exotic-travelers-6384241661734512/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"4bda987a-bd39-4b2b-802c-212d425e2dc3","sid":"943444f0-86cc-4b16-8853-8e2b94e07a65"},"attrParams":{"summary":null,"highLight":["Concierge role for Exotic Travelers","Assist with check-ins and special requests","Spanish and English communication skills required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1758768879822,"categoryName":"Front Office & Guest Services","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1276,1427","location":"C. 2 Nte. 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Your effort and results will directly determine your income, exceeding industry standards.\n* Base salary.\n* Statutory benefits and additional perks.\n* Work in an international and exclusive environment, representing a globally leading brand.\n* Opportunities for professional growth within a global company.\n* Continuous training and tools to improve your sales performance.\n* Meliá Group employee benefits.\n\n**Position Mission:**\n\n\nTo provide personalized, attentive, and high-quality service to guests throughout their stay, using every interaction as an opportunity to build trust and identify potential customers interested in the product, proactively inviting guests to visit the sales room to learn about the offering, and acting as the key first link in the sales process.\n\n**Job Responsibilities**\n\n\n1\\. Provide personalized, warm, and solution-oriented service to guests during their stay, becoming their main point of contact within the hotel.\n\n\n2\\. Use each service interaction as an opportunity to initiate conversation, create interest, and build trust with the guest, aiming to naturally and effectively invite them to the sales room without applying direct sales pressure.\n\n\n3\\. Proactively invite guests with suitable profiles to the sales room, highlighting the potential benefits they could receive based on their profile and preferences.\n\n\n4\\. Communicate relevant information gathered during guest interactions (profile, interests, traveler type, perceived objections) to the assigned sales representative to facilitate a personalized sales approach.\n\n\n5\\. Conduct effective introductions between the guest and the sales representative, ensuring a smooth and professional transition.\n\n\n6\\. Collaborate with the sales team to coordinate guest arrivals to the sales room and ensure seamless, efficient service.\n\n\n7\\. 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Contribute to achieving individual and team sales goals, understanding that high-quality service is the foundation for generating real sales opportunities.\n\n**What are we looking for?**\n\n* 1-2 years of experience inviting and prospecting couples for vacation club sales presentations.\n* Degree in tourism, public relations, hotel management, or related fields.\n* Advanced level of English; additional languages are highly valued.\n* Interest in sales and ability to identify sales opportunities.\n* Strong communication and interpersonal skills, proactive attitude, customer orientation, strong service vocation, and results-driven.\n* Proficiency in Microsoft Office applications.\n\n\nJoin our team!","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758768877000","seoName":"guest-concierge-opc-in-house-paradisus-playa-del-carmen","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/guest-concierge-opc-in-house-paradisus-playa-del-carmen-6384241632448312/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"a9e5f0d4-144a-45bc-98b0-6a5adcf967c1","sid":"943444f0-86cc-4b16-8853-8e2b94e07a65"},"attrParams":{"summary":null,"highLight":["Unlimited commission system","Work in an international and exclusive environment","Continuous training and sales tools"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1758768877534,"categoryName":"Front Office & Guest Services","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1276,1427","location":"P.º Coba 7-5, Playacar, 77717 Playa del Carmen, Q.R., Mexico","infoId":"6384241614989112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Concierge/Butler","content":"We are seeking a highly qualified professional with attention to detail and a passion for high-end hospitality to fill the role of **Concierge / Butler** at an exclusive luxury vacation property in Playa del Carmen.\n\nThis position is key to ensuring a personalized, seamless, and memorable experience for our guests from first contact through departure. You will serve as the liaison between guests, operational staff, and luxury service providers, ensuring the highest standards in hospitality and personalized service.\n\n**Responsibilities:**\n\n**Concierge:**\n\n* Greet guests upon arrival and provide a warm, professional welcome.\n* Oversee guest stays and anticipate their needs.\n* Coordinate personalized services: private chefs, massages, transportation, tours, special events, etc.\n* Maintain standards of hospitality, cleanliness, and property presentation.\n* Handle special requests with discretion, efficiency, and a sense of urgency.\n* Conduct pre- and post-stay communication with guests.\n\n**Butler:**\n\n* Excellent personal appearance.\n* Proactive, discreet attitude focused on detail.\n* Strong service orientation and human warmth.\n* Ability to work under pressure.\n* Availability to work rotating shifts, weekends, and holidays.\n* Immediate availability.\n* Knowledge of protocol, etiquette, and high-end service standards.\n* Organizational, anticipatory, and problem-solving skills.\n\n**Requirements:**\n\n* Advanced English (spoken and written). Additional languages are a plus.\n* Previous experience in luxury hospitality, concierge, butler service, or VIP customer service.\n* Excellent communication, organizational, and problem-solving skills.\n* Familiarity with the area (Riviera Maya) and network of contacts in tourism and premium services.\n* Proactive attitude, discretion, professional presence, and strong service ethic.\n* Proficiency with digital tools: Google Workspace, reservation systems, WhatsApp Business, etc.\n* Flexibility to work variable hours.\n* Must be able to drive and possess a valid driver's license (essential).\n\n**We Offer:**\n\n* Competitive salary and statutory benefits.\n* Commissions and tips.\n* Professional work environment focused on excellence in service.\n\nJob type: Full-time\n\nSalary: $18,000.00 - $20,000.00 per month\n\nBenefits:\n\n* Option for indefinite contract\n* On-site dining service\n* Company phone\n\nRelocation flexibility:\n\n* 77713, Playa Car Fase I, QRoo.: Ability to commute to work without difficulty or plan to relocate prior to starting employment (Desirable)\n\nLanguages:\n\n* English (Required)\n* Spanish (Required)\n* French (Desirable)\n\nWorkplace: On-site position","price":"MXN 18,000-20,000/year","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758768876000","seoName":"concierge-mayordomo","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/concierge-mayordomo-6384241614989112/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"fa9e3132-cb8d-446e-9503-1f69b5854ae9","sid":"943444f0-86cc-4b16-8853-8e2b94e07a65"},"attrParams":{"summary":null,"highLight":["Luxury hospitality in Playa del Carmen","Coordinate personalized services for guests","Immediate availability and essential management"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1758768876170,"categoryName":"Front Office & Guest Services","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1276,1427","location":"C. 2 Nte. Bis 301, Centro, 77710 Playa del Carmen, Q.R., Mexico","infoId":"6384241605286512","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Director of Rooms","content":"**Company Description** **WHY WORK FOR ACCOR?**\n\n\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\n\n\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\n\n**Do what you love, care for the world, dare to challenge the status quo! \\#BELIMITLESS**\n\n **Job Description** \n\nWe are seeking a visionary and goal\\-oriented Director of Rooms to join our luxury resort in the beautiful Playa del Carmen, Mexico. As a key member of our executive team, you will be responsible for overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, and Guest Experience Management. This role offers an exciting opportunity to shape exceptional guest experiences in one of Mexico's premier tourist destinations.\n\n* Provide strategic leadership and direction for the Rooms Division, ensuring the highest standards of service and operational excellence\n* Oversee and optimize front office operations, including reception, concierge, and bell/valet services\n* Manage housekeeping functions to maintain impeccable cleanliness and presentation throughout the property\n* Develop and implement innovative strategies to enhance guest satisfaction and drive positive reviews\n* Analyze key performance metrics and financial data to make informed decisions and improve departmental efficiency\n* Collaborate with other department heads to ensure seamless guest experiences across all touchpoints\n* Lead, mentor, and develop a high\\-performing team, fostering a culture of excellence and continuous improvement\n* Manage departmental budgets, control expenses, and optimize revenue generation\n* Stay abreast of industry trends and local tourism developments to maintain the property's competitive edge\n* Ensure compliance with all relevant health, safety, and security regulations\n\n \n\n**Qualifications** \n\n* Bachelor's degree in Hospitality Management, Business Administration, or related field\n* Minimum of 5 years of experience in Rooms Division management within luxury hotels or resorts\n* Proven track record of improving guest satisfaction scores and operational efficiency\n* Strong financial acumen with experience in budgeting, forecasting, and revenue management\n* Excellent leadership and team management skills, with the ability to inspire and develop staff\n* Outstanding communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels\n* Proficiency in hotel management software\n* Strong analytical and problem\\-solving skills, with a data\\-driven approach to decision\\-making\n* Fluency in English and Spanish; additional languages are a plus\n* In\\-depth knowledge of luxury hospitality standards and best practices\n* Familiarity with Mexican tourism industry trends and local cultural norms\n* Ability to work flexible hours, including weekends and holidays, as required\n* Demonstrated commitment to delivering exceptional guest experiences and driving service excellence\n\n \n\n**Additional Information** **WHAT IS IN IT FOR YOU:**\n\n* Learning programs through our Academies\n* Opportunity to develop your talent and grow within your property and across the world!\n* Ability to make a difference through our Corporate Social Responsibility activities.\n\n**Our Commitment to Diversity \\& Inclusion:** \n\nWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758768875000","seoName":"director-of-rooms","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/director-of-rooms-6384241605286512/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"bd7d10f9-1502-4f54-b108-23d8090fda41","sid":"943444f0-86cc-4b16-8853-8e2b94e07a65"},"attrParams":{"summary":null,"highLight":["Lead Rooms Division in luxury resort","Optimize guest satisfaction and operations","Manage budgets and drive revenue"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1758768875412,"categoryName":"Front Office & Guest Services","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"1261,1276,1427","location":"C. 10 Nte. 55a, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico","infoId":"6384241581952312","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Curator","content":"**Who We Are:**\n\n\n\nWe are a leading villa rental company, offering over 150 beautiful properties across the stunning \n\nRiviera Maya, from North of Cancun to South of Tulum. We pride ourselves on providing \n\nhigh\\-quality service and creating memorable travel experiences for our discerning clients, as well \n\nas focusing on community and sustainable initiatives within our region. \n\nWe believe the best guest experience comes from people who love what they do, in an \n\nenvironment that values them and their ideas. We want to create an environment where everyone \n\nhas the opportunity to contribute to our collective success.\n\n \n\n**What You'll Do:** \n\nWe are seeking a highly organized and detail\\-oriented Guest Experience Curator who is passionate \n\nabout creating bespoke experiences for our guests while putting together an itinerary of unique, \n\nlocal, and outside\\-the\\-box activities. The ideal candidate for this role thrives in a fast\\-paced \n\nenvironment, is highly organized, demonstrates strong attention to detail all while being able to \n\nmanage multiple guest requests at the same time. The role is to be able to intuitively know what our \n\nguests should need and be able to deliver on any requests, big or small, to ensure the guests feel \n\nthat all of their pre\\-holiday needs are being fulfilled. This role involves a combination of hospitality, \n\ncustomer service, and attention to detail, all tailored to meet the high standards and expectations of \n\nluxury travelers.\n\n \n\nUltimately, you should be able to contribute to creating and maintaining strong relationships with \n\nguests and partners, and helping to bridge the guest journey between villas sales and local host \n\nteams. Responsibilities will include, but not be limited to:\n\n \n\n* Customized Itineraries: The specialist could curate a personalized itinerary based on\n\n\nthe guest's interests and preferences. This could include recommendations for exclusive \n\nlocal activities, restaurants, and events that are not widely known, ensuring the guest \n\nexperiences the destination in a unique way. \n\n* Personalized Guest Interactions: The Guest Experience Curator acts as the main point\n\n\nof contact for guests, actively engaging with them before their stay. They anticipate the \n\nguest needs and preferences, tailoring their interactions to provide a bespoke experience.\n* Pre\\-Arrival Guest Interactions: Prior to the guests’ arrival, the Guest Experience\n\n\nCurator communicates and confirms all arrangements, including dietary preferences, \n\nspecial occasions, and any other specific requests. They ensure that the villa is prepared \n\nto meet the guests’ expectations. \n\n* Concierge Services: In preparation for their stay, the Guest Experience Curator acts as\n\n\nthe dedicated concierge, offering recommendations and making reservations for dining, \n\nentertainment, excursions and any other activities that the guests might desire. \n\n* Problem Resolution: In the event of any issues or concerns, the Guest Experience\n\n\nCurator acts swifty to resolve them, ensuring that the guest’s experience remains \n\nexceptional. This might involve liaising with various departments or services provided to \n\nensure a timely and satisfactory resolution. \n\n* Surprise \\& Delight: The Guest Experience Curator goes above and beyond to create\n\n\nmemorable moments for guests, surprising them with thoughtful gestures that enhance \n\ntheir experience. This could include arranging special celebrations, arranging unique \n\nin\\-villa services or providing recommendations to unique experiences. \n\n* Post\\-Departure Engagement: After the guests’ departure, the Guest Experience\n\n\nCurator maintains contact to gather feedback, express gratitude, and ensure that any \n\nloose ends are tied up. This continuous engagement helps in building lasting \n\nrelationships and encourages return visits. \n\n* Collaboration: The Guest Experience Curator collaborates closely with the Villa\n\n\nManagement, Sales and Local Host teams to ensure that guest expectations are \n\nconsistently met or exceeded. \n\n**What You'll Bring:** \n\n* Hospitality Expertise: A strong background in luxury hospitality, with a deep\n\n\nunderstanding of providing personalized experiences and exceeding guest expectations. \n\n* Communication Skills: Exceptional interpersonal and communication skills are vital for\n\n\nbuilding rapport, understanding guest preferences, and conveying information effectively. \n\n* Attention to Detail: Meticulous attention to detail ensures that no aspect of the guest\n\n\nexperience is overlooked. \n\n* Problem\\-Solving: The ability to think on one's feet and find solutions to unexpected\n\n\nchallenges is crucial for maintaining a seamless guest experience. \n\n* Cultural Sensitivity: Dealing with a diverse range of guests requires cultural awareness\n\n\nand sensitivity. \n\n* Resourcefulness: Being resourceful allows the specialist to fulfill unique requests and\n\n\ncreate innovative solutions. \n\n* Multilingual Skills: Fluency in English is mandatory, Spanish is considered important.\n \n\nJoin us if you're ready to step into an exciting role where you'll play a pivotal part in shaping \n\nunforgettable experiences for clients from around the world.\n\n **\"The activities mentioned are not exhaustive and may include other related tasks as required, provided they fall within the nature and scope of the position.\"** ✅","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758768873000","seoName":"curator","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/curator-6384241581952312/","localIds":"89","cateId":null,"tid":null,"logParams":{"tid":"7fadccf0-4cf2-4b8c-83bc-62f3de9c82f9","sid":"943444f0-86cc-4b16-8853-8e2b94e07a65"},"attrParams":{"summary":null,"highLight":["Curate bespoke guest experiences","Manage pre-arrival and post-departure interactions","Provide concierge services for luxury travelers"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Playa del Carmen,Quintana Roo","unit":null}]},"addDate":1758768873589,"categoryName":"Front Office & Guest Services","postCode":null,"secondCateCode":"hospitality-tourism","kycTag":null,"pictureUrls":null,"isFavorite":false}],"localIds":"23,89","pageTitle":"Front Office & Guest Services in Playa del Carmen","topCateCode":"jobs","catePath":"1261,1276,1427","cateName":"Jobs,Hospitality & Tourism,Front Office & Guest Services","breadCrumbSeo":{"type":"BreadcrumbList","itemListElement":[{"position":1,"name":"Home","item":"https://mx.ok.com/en/city-playa-del-carmen/","@type":"ListItem"},{"position":2,"name":"Jobs","item":"https://mx.ok.com/en/city-playa-del-carmen/cate-jobs/","@type":"ListItem"},{"position":3,"name":"Hospitality & Tourism","item":"https://mx.ok.com/en/city-playa-del-carmen/cate-hospitality-tourism/","@type":"ListItem"},{"position":4,"name":"Front Office & Guest Services","item":"http://mx.ok.com/en/city-playa-del-carmen/cate-front-office-guest-services/","@type":"ListItem"}],"@type":"BreadcrumbList","@context":"https://schema.org"},"cateCode":"front-office-guest-services","total":25,"sortList":[{"sortName":"Best Match","sortId":0},{"sortName":"Newest First","sortId":1}],"hotSearches":["GCC","SUV","Toyota","Petrol","Dubai","AWD","Auto"],"breadCrumb":[{"name":"Home","link":"https://mx.ok.com/en/city-playa-del-carmen/"},{"name":"Jobs","link":"https://mx.ok.com/en/city-playa-del-carmen/cate-jobs/"},{"name":"Hospitality & Tourism","link":"https://mx.ok.com/en/city-playa-del-carmen/cate-hospitality-tourism/"},{"name":"Front Office & Guest Services","link":null}],"tdk":{"type":"tdk","title":"Playa del Carmen Front Office & Guest Services Job Listings - 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