Customer Service Executive - Temporary

Description

Job Summary: We are seeking a Customer Service Executive to manage orders, technical documentation, and clarification follow-ups while maintaining commercial relationships. Key Responsibilities: 1. Manages customer orders and requirements to ensure timely and proper delivery. 2. Sends product technical documentation to meet customers' quality requirements. 3. Prepares inventory and consignment reports for material control. **Description:** ---------------- We are AGROINDUSTRIAS UNIDAS DE CACAO S. A. DE C. V., part of ECOM Group, a global leader in agricultural commodity services specializing in coffee, cocoa, and cotton. We operate in forty countries. We are currently seeking a **Customer Service Executive** at our Veracruz Plant. Responsibilities: * Consolidate and forward customer order and requirement information to relevant departments to ensure on-time and proper delivery. * Send technical documentation for our products to meet customers’ quality management system documentation requirements. * Prepare inventory, consignment, and other reports for monitoring and controlling materials held under third-party custody. * Follow up on any clarifications arising between the customer and the company due to actions taken by the Customer Service Department, to maintain the customer portfolio and commercial relationship without deviation. **Benefits and Perks:** * Monthly gross salary * Benefits exceeding legal requirements, including: * Monthly food vouchers amounting to 11.12% of gross salary * Vacation bonus: 50% * Profit-sharing as stipulated by law * Year-end bonus: 30 days * Cafeteria service * Life insurance * Funeral expense assistance * Annual bonus based on KPI performance * And others **Employment Conditions:** * Temporary contract (maternity leave coverage) * Location: Tamarindos Street, Bruno Pagliai Industrial City, Veracruz, Ver. * Working hours: Monday to Friday, 8:30 AM to 5:30 PM; Saturday, 9:00 AM to 2:00 PM **Requirements:** --------------- Preferred Qualifications: * Intermediate English * Bachelor’s degree in Administration, Industrial Engineering, or related field **(Degree holder)** **Minimum Preferred Experience: 1 year** * Warehouse inventory control * Customer service and support * Sales experience * SAP system knowledge (Sales module) **Skills:** * Strong writing and spelling proficiency * Problem analysis * Administrative control * Quality focus * Effective communication with negotiation capability * Service-oriented attitude and leadership * Proactivity and dynamism