Customer Service - Coordinator

Description

Job Summary: Transportes ELOLA is seeking a Customer Service professional with experience in customer service within the logistics and customs sector to efficiently manage transportation and cargo operations. Key Highlights: 1. Key role in service operation and tracking 2. Continuous training and professional development 3. Excellent working environment CUSTOMER SERVICE – VERACRUZ (LOGISTICS / CUSTOMS AREA) Transportes ELOLA is seeking a Customer Service professional to join our team in Veracruz. We are looking for a candidate with customer service experience in the logistics sector, possessing essential knowledge of customs procedures and cargo transportation. Become a key part of our service operations and tracking! Job Objective: Provide customer service and follow-up, ensuring proper management of operations related to transportation, customs processes, and cargo movement, guaranteeing efficient and timely service. Requirements: Reside in Veracruz (mandatory) Minimum 4 years of customer service experience in transportation, logistics, or customs brokerage companies Essential knowledge of customs procedures Knowledge of cargo transportation operations (land and/or port) Experience in: Customs documentation (customs entries, releases, etc.) Import and export processes Container loading and unloading Container movements and transit times Proficiency in Excel and logistics/operational systems Ability to work under pressure and resolve incidents Responsibilities: Provide direct customer service regarding the status of their operations Track shipments, vehicles, and customs procedures Coordinate with traffic, operations, and customs departments Validate customs and transportation documentation Monitor transit times and delivery compliance Address and resolve operational incidents Maintain constant communication with customers to ensure timely service We Offer: Competitive salary Statutory and above-statutory benefits Job stability Excellent working environment Continuous training and professional development Work Location: Veracruz (on-site) Join our team! Employment Type: Full-time Benefits: Study support Salary increases Savings fund Discounts and preferential pricing Company parking Free parking Flexible hours Medical expense insurance Life insurance Cafeteria service Discounted cafeteria service Company phone Free uniforms Work Location: On-site employment. -Requirements- Minimum Education: Higher Education – Bachelor's Degree 5 years of experience Age: between 30 and 50 years Knowledge: Advisory capability, Stress tolerance, Customs, Cargo loading/unloading, Logistics, Operations, Tracking, Customer service, Transportation, Customer care Keywords: care