Head Hostess

Description

Position Summary: We are seeking a Head Hostess with leadership skills and a service-oriented mindset to coordinate the reception team and ensure an exceptional customer experience from the moment guests arrive. Key Highlights: 1. Key role in customer experience at renowned restaurants. 2. Leadership and coordination of the reception team. 3. Reservation management and strategic table assignment. **Head Hostess** ------------------- **Join a restaurant where the first impression defines the entire customer experience.** We are looking for a **Head Hostess** with presence, leadership, and a strong service orientation—capable of coordinating the reception team and ensuring warm, organized, and professional service from each guest’s arrival. This position is ideal for candidates with experience in **renowned or high-volume restaurants**, accustomed to delivering excellence in service and maintaining high standards of guest care. ### **Position Objective** Coordinate and supervise the restaurant’s reception area, ensuring proper reservation management, table assignment, and guest service, thereby guaranteeing a positive experience from arrival. ### **Education** Completed high school diploma or technical degree / studies in: * Tourism * Administration * Gastronomy * Hospitality or related fields ### **Experience** * **2–3 years in Hostess or Head Hostess roles** * Prior experience in **renowned, high-demand, or formal-service restaurants** * Experience coordinating or leading a hostess team * Experience managing reservations and controlling customer flow ### **Knowledge** * Customer service and attention * Reservation management * Control and organization of waiting lists * Strategic table assignment * Coordination with service departments * Guest service protocols and hospitality standards ### **Main Responsibilities** * Coordinate and supervise the hostess team during service hours. * Greet and welcome customers with courteous and professional demeanor. * Manage reservations and organize waiting lists. * Coordinate table assignments to optimize service timing and table turnover. * Maintain constant communication with service and operations teams. * Ensure every customer receives appropriate attention from arrival. * Resolve guest concerns or situations professionally. * Supervise the proper appearance and service delivery of the reception team. ### **Skills and Competencies** * Operational leadership * Excellent communication * Strong service orientation * Organization and control * Customer issue resolution * Teamwork * Verbal fluency ### **Personal Profile** * Excellent personal presentation * Proactive attitude * Responsible and organized * Friendly and empathetic * Focused on delivering positive customer experiences ### **We Offer** **Salary:** $12,000–$15,000 per month **Payment Schedule:** Biweekly **Benefits:** Statutory benefits **Additional Benefits:** * Tips * Uniform * Meal allowance