Experience SONDA Here, you transform your career! Why join SONDA? The answer is very simple: because, just like you, we love what we do, we are passionate about innovation, and we believe that through knowledge and technology, we will not only transform our clients’ businesses but also the future. At SONDA, you’ll experience a work environment offering diverse opportunities for personal and professional development—a great place to learn and contribute to improving people’s quality of life through technology. We are looking for a **Level 1B Help Desk Agent** **You will have the opportunity to:** * Provide technical support and assistance to users, ensuring timely resolution of their requests. * Deliver technical support by providing and recording all necessary information to meet the company’s and its clients’ internal requirements. * Assist customers technically in resolving incidents, managing all required actions to restore service and ensure customer satisfaction. **Ideal if you have knowledge and experience in:** * Customer service * Microsoft Office suite proficiency * Technical degree related to computing or similar field * Experience in customer service and support What can you expect from us? Workplace flexibility, promoting balance between your personal and professional life. Working hours: 48 hours per week Salary: $11,000 gross per month **On-site mode:** Blvd. Navarrete 66\. Col. Valle Escondido. Hermosillo, SON. Professional development and continuous skill enhancement, always aligned with your interests. A collaborative, diverse, and innovative environment that fosters teamwork. What do we offer? SONDA Academy, an educational platform for continuous learning designed to maximize your professional development. SONDA Wellness, promoting a series of initiatives focused on your physical, mental, and social well-being. And much more! Diversity \+ Inclusion \= Innovation and collaboration At SONDA, we are committed to diversity and foster an inclusive environment that guarantees talents can work in a positive setting encouraging professional growth on equal footing. Because we know that a diverse environment is a fundamental driver of innovation, we select candidates based on professional qualifications, regardless of race, skin color, religion, age, gender, sexual orientation, gender identity, nationality, or disability. Join our team!