Universal Executive Training

Description

Position Summary: Provide customer consultation and service in AT&T stores, optimizing the customer experience while adhering to established processes and policies. Key Highlights: 1. Customer consultation and service to identify their needs 2. Establish friendly relationships and ensure service level 3. Execute quality standards for the best experience **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Coahuila Location Type: Offices Tda Torreon Galerias Laguna **Position Objective** --------------------------- Advise customers to identify their service needs at AT\&T stores, achieving optimization while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service level, thereby providing alternatives for problem resolution. Execute quality standards established by Management, while also ensuring the best service and sales experience. Accurately and completely record customer visits in the company’s systems to enhance satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Desired)** -------------------------------- * Minimum Education: Technical Career / Completed High School Diploma Desired Education: Incomplete degree in Communication Sciences, Administration or related field; Bachelor’s Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level, and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Desired)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Desired Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Packages** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunities without discrimination based on sex, gender, sexual orientation, gender identity or expression, age, disability, social condition, physical appearance, ethnic origin, skin color, culture, pregnancy, or any other reason. Additionally, we foster equity of conditions through the implementation of reasonable accommodations within the workplace.