BUSINESS UNIT MANAGER

Description

Position Summary: We seek a leader passionate about hospitality and skilled in management to ensure operational excellence and customer satisfaction in a dynamic environment. Key Highlights: 1. Leads the team in daily operations and ensures quality standards. 2. Fosters customer connection by creating a welcoming atmosphere. 3. Develops business strategies based on financial analysis. **AGE:** 28 TO 33 YEARS OLD. **EDUCATION:** COMPLETED OR INCOMPLETE BACHELOR'S DEGREE IN HOTEL MANAGEMENT, TOURISM, NUTRITION, OR A RELATED FIELD. **MINIMUM 2 YEARS OF EXPERIENCE IN:** Hospitality, tourism, marketing, international cafés, fine-dining restaurants, fast food, or industrial dining facilities with customer service. Personnel management experience for a team of 7–10 people, including recruitment. **REQUIREMENTS:** **Availability:** Full availability to rotate shifts (openings, closings, weekends, and holidays). **Operations and Quality:** Ensure beverages and food are prepared strictly according to brand standards. Maintain the store in perfect condition regarding cleanliness, safety, and health audits. **Be "on the floor" (serving at the counter or register) during peak hours to guide the team and ensure service speed.** **Administration and Finance** · Manage inventory (orders, milk, syrups, ice, cups, etc.) to prevent stockouts or waste. · Analyze profit-and-loss statements, sales KPIs, average transaction value, and execute action plans if performance metrics fall short. · Handle cash, perform cash register reconciliations, and manage bank deposits. **Skills and Competencies (Soft Skills)** Evaluates behavior and attitude: · **Customer Orientation (Hospitality):** Obsession with connecting with customers and resolving issues with a smile—making the store people's "Third Home." · **Emotional Intelligence and Empathy:** Ability to manage frustration and resolve internal conflicts fairly. · **Resilience and Working Under Pressure:** Peak business hours (*rush*) can be chaotic; the manager must remain calm and guide the team clearly. · **Analytical Thinking:** Ability to interpret financial reports and translate them into actionable business strategies to increase store sales. **WE OFFER:** STATUTORY BENEFITS WEEKLY PAYMENT. COMPANY CELL PHONE Salary: Up to $20,000.00 per month Benefits: * Company phone * Complimentary uniforms Workplace: On-site employment