COUNTER SALES REPRESENTATIVE

Description

Job Summary: Customer service and sales at point of sale, advising customers on courier and logistics products and services, and documenting and invoicing shipping labels. Key Highlights: 1. Customer service and in-store sales consultation. 2. Documentation, invoicing, and sale of shipping labels. 3. Achievement of monthly target objectives. Commercial City: BAJA CALIFORNIA Publication Date: 18 May 2026 Working Hours: 09:00\-17:00 Description: General Description: Document, invoice, and sell the shipping labels requested by customers when they visit our points of sale, by verifying packages and advising customers on various products and services, with the purpose of generating labels and completing sales. We seek a candidate with a passion for sales and customer service, and who can meet monthly target objectives. Responsibilities: 1\.\- Attend to customers visiting the point of sale requesting courier services, by providing information on available options, products, services, and costs, with the aim of offering the service best suited to the customer’s needs. 2\.\- Invoice and generate shipping labels according to destination, service, or product most suitable for the customer in the electronic system (Interactive Command System – SCI), by entering sender and recipient details, thereby generating labels for attachment to packages and subsequent pickup. 3\.\- Verify package contents with the customer, ensuring no prohibited materials are included, and confirm proper packaging, to prevent complications during product handling. 4\.\- Assist customers visiting the point of sale seeking information about shipments generated on previous days, using the tracking system (Intranet); additionally, provide customers with guidance on procedures to follow in case of contingencies related to the service provided. 5\.\- Prepare sales, invoicing, or label reports as requested, to report on point-of-sale operations when required. 6\.\- Perform any other duties or functions assigned by the immediate supervisor. Internal Relationships: 1\.\- Sales Advisor for follow-up on customer needs 2\.\- SAE (Shipment Tracking Unit) for shipment monitoring 3\.\- Technical Support (Help Desk) for all matters related to the Command System 4\.\- Operations team for package pickups External Relationships: 1\.\- Customers for customer service Work Tools: 1\.\- Command System (software) 2\.\- Computing Equipment (hardware) 3\.\- Telephone 4\.\- Printer General Profile: GENERAL REQUIREMENTS Minimum Education: High school diploma or completed technical program Preferred Education: Incomplete or completed bachelor’s degree in Administration or Marketing Specialization Area: Counter sales of services or products Work Experience: 1 year Availability to cover vacancies at the location is required. Additional Language: Not required Required Language: Not mandatory Proficiency Level: Not mandatory Knowledge Profile: GENERAL PC operation General sales process Customer needs assessment Cash handling, cash reconciliation, cash deposits, and value collection Administrative processes and data entry SPECIFIC Operational cycles Sales cycles Products and services Zoning Price lists and quotations Point-of-Sale (POS) system Experience Profile: GENERAL 1 year of direct customer service and counter sales of services SPECIFIC 1 year of sales experience in courier and parcel delivery services