Drillmaster

Description

Job Summary: We are seeking a professional to provide support for the Tools (RGD) product line, maintaining contract KPIs under control and generating accurate information on tool usage for customers. Key Highlights: 1. Key support for the Tools (RGD) product line 2. Opportunity for professional development and growth 3. Fosters innovation and creative thinking **United. Inspired.** Performance unites us, innovation inspires us, and commitment drives us forward. **All new ideas are welcome.** We seek candidates who want to develop, grow, and dare to think differently. Innovation is a fundamental part of our DNA. If you value an environment where you can think creatively and continuously evolve, you will thrive here. **About Us:** Epiroc is a global productivity partner for mining and construction customers, accelerating the transformation toward a sustainable society. With innovative technology, we develop and offer safe and innovative equipment—such as drilling platforms, rock excavation and construction equipment and tools—for both surface and underground applications. We also deliver world-class services and after-sales support, as well as automation, digitalization, and electrification solutions. Our global headquarters is in Örebro, Sweden, and we have approximately 18,000 passionate employees collaborating with customers in over 150 countries. More information at epirocgroup.com. We succeed in our core business because we are passionate innovators with the courage to change. Through collaboration and mutual trust, teams and individuals rely on and support one another to deliver solutions. Together, we lead the way toward more sustainable mining and construction. **Join our team!** **Your Mission:** Provide support for the Tools (RGD) product line across all its constituent product lines, ensuring that KPIs established for the three contract types—Cost per Meter, Guaranteed Performance, and Consignment—are maintained under control. KPIs will be defined case by case, with the most important including performance, drilling speed, and total integrated drilling value, among others. These KPIs are agreed upon with each customer, aligned with contractual needs and specificities. Additionally, generate necessary information to present accurate tool-usage data to customers—e.g., performance metrics, consumption rates, costs, areas for improvement, recommendations for new products, etc. **Location:** On-site in Hermosillo. Shift schedule: 14x2 and/or 5x2, depending on project requirements. **Responsibilities:** * Know and be able to demonstrate operationally the various products of the Drilling Tools (Tools) division across multiple mining operational equipment. * Establish contact with end-user customers in operations departments and supervision roles. * Conduct field reviews of operating equipment to provide technical support for used products. * Deliver field and classroom training to end users and supervisors. * Perform drill bit sharpening and any other maintenance activities for drilling tools. * Maintain control of drilling tools within exchange systems. * Monitor and manage consumables inventory to maintain an accurate critical list. * Support the RGD Product Specialist in preparing test reports for new products and provide customer recommendations to improve RGD product productivity. * Keep customer-related databases updated and verified. * Prepare weekly and monthly activity reports. * Participate in internal and external training activities with customers. * Notify changes in lithology, operations, or equipment acquisition occurring under the contract. **Requirements:** * Required education level: Bachelor’s degree or Technical diploma. Preferred specialization: Mining Engineer, Mechanical Engineer, or related field. * Basic English desirable for manuals and reports. * Minimum 1–2 years’ experience in similar roles providing technical support for drilling equipment and consumables. * Knowledge of drilling steels and KPI management. * Microsoft Office. **Your Profile:** * Mindset of continuous improvement and openness to constant learning. * Willingness to seek new and better ways of doing things. * Collaborative attitude and team-oriented focus. * Attention to detail and commitment to quality. * Organization and discipline in work execution. **Everything starts with people.** The world needs metals and minerals for the energy transition, and our cities and infrastructure must develop to serve a growing population. To succeed, we need to accelerate the shift toward more sustainable mining and construction industries. At Epiroc, we drive this transformation together with customers and business partners in over 150 countries, developing and delivering innovative and safe equipment, digital solutions, and after-sales support. **We believe everyone has the right to equal opportunity.** We encourage applications from all qualified individuals, including women, visible minorities, Indigenous peoples, and persons with disabilities. We foster an inclusive culture where diversity is not just a goal but a fundamental part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com