L1 Technical Support Tabasco

Description

Job Summary: We are seeking L1 Technical Support Engineers to diagnose, configure, and maintain IT equipment at the client's business units. Key Responsibilities: 1. On-site incident response and resolution 2. Preventive and corrective maintenance of computer equipment 3. Configuration and installation of IT equipment We are an IT company with 15 years in the market, currently recruiting L1 Technical Support Engineers for the Tabasco region ***Benefits*** * Salary: $13,500.00 to $14,000.00 net per month * Statutory benefits * Savings fund * School supplies allowance for children * Savings box * Working hours: Monday to Friday, 9 AM to 6 PM; Saturdays, 9 AM to 2 PM * Travel allowances * Tools ***Job Description:*** Responsibilities * On-site diagnosis, response, and resolution, including inspection * Configuration of IT equipment to ensure proper operation at the client's business units * Performing preventive and corrective maintenance on computer equipment * On-site diagnosis, response, resolution, and configuration of IT equipment to ensure proper operation at the client's business units * Installation and configuration of equipment/spare parts from warehouse for replacement and incident resolution * Providing feedback to service desk supervisors to ensure incident resolution compliance ***Knowledge Requirements*** * Microsoft Office suite: configuration and operation * Microsoft 365: configuration and operation * Use of IT tools ***Requirements*** * Minimum 1 year of field engineer experience * Flexible working hours availability * Ability to work under pressure * WORK LOCATION: TABASCO Employment type: Full-time, indefinite-term contract Salary: $13,500.00 - $14,000.00 per month Benefits: * Savings box * Option for indefinite-term contract * Free uniforms Work location: On-site employment