IT Support Specialist

Description

Job Summary: Systems Engineer providing second-level technical support to internal and external customers, responsible for web service layers and third-party integration with ERP products. Key Highlights: 1. First- and second-level technical support for internal and external customers. 2. Management of web services and APIs for third-party integration. 3. Learning cloud (Azure) and on-premises implementations. ### **SECOND-LEVEL TECHNICAL SUPPORT** Systems Engineer with experience in web services **Description** Will be responsible for providing first- and second-level technical support to internal (Support and Implementations) and external customers for our web service layers enabling third-party integrations with our ERP products. Must learn the differences among our implementations in shared and private clouds (primarily Azure), as well as on-premises implementations. **Main Responsibilities** * Level 1 and 2 Support: Provide first- and second-level technical support for incidents and issues related to integration layers (Web Services). * Log, classify, and resolve incidents; escalate complex issues to the factory team. * Maintain up-to-date documentation on procedures, solutions, and best practices. **Requirements** * Web Services and APIs: Knowledge of RESTful and SOAP API integration and management. * Basic knowledge of Java Application Servers (AS): WildFly, Tomcat, Spring Boot, or similar. * Knowledge of communication protocols and tools (HTTP, HTTPS, JSON, XML): soapUI, Postman, etc. * Knowledge of operating systems and networks: Windows-based operating systems; network configuration and administration (DNS, TCP/IP, VPN, Firewall). * Basic knowledge of at least one cloud platform: Azure/GCP/AWS **Education and Experience** * Education: Bachelor's degree in Computer Science, Computer Engineering, or a related field. * Experience: Minimum of one year of experience in a similar technical support role. **Desirable** Certifications in networking or cloud fundamentals are highly valued.