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Customer Service II

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelLess than 1 year
Education levelHigh School Diploma

Description

III.GENERAL OBJECTIVE OF THE POSITION Satisfy customer needs through the communication channels established at the branch and via face-to-face interaction—promptly and courteously—ensuring successful product sales, as well as coordinating and supervising branch administrative activities and resources with a human-centered approach, fostering a harmonious and collaborative team environment among staff. This position is committed to meeting the product and service requirements of both internal and external customers, based on prevention and continuous improvement. IV.JOB PROFILE 1. EXPERIENCE (type of company, responsibilities, duration): 2 years of experience in a similar position 2. EDUCATION: Incomplete Bachelor’s Degree / Technical Degree 3. LANGUAGES: English (Basic) 4. GENDER: No preference 5. OTHER: Basic ERP knowledge (SAP), Microsoft V.GENERAL RESPONSIBILITIES * Meet sales and billing standards. * Deliver outstanding customer service through the communication channels established by TBC Mexico at its branches. * Achieve sales targets for assigned customers. * Achieve collection targets for assigned accounts receivable. * Provide optimal sales and after-sales service through a customer-centric approach. * Manage petty cash. * Safeguard stationery, files, and forms. * Administer merchandise outbound vouchers. * Track merchandise returns. * Safeguard duplicate vehicle keys. * Administer and generate parcel shipping guides. * Monitor payment application status. * Request credit notes (NC) and apply them. * Close point-of-sale (TPV) transactions. * Reconcile accounts receivable. * Administer and generate daily billing reports. * Submit vendor registration requests. We offer: * Benefits exceeding statutory requirements * 30 days’ year-end bonus * Vacation time * 50% vacation premium * Life insurance * Funeral expense insurance * $1078.00 monthly food vouchers * 13% savings fund contribution If you are interested and meet the above profile, please apply through this channel, indicating your salary expectations.

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Posted by

Juan García

Indeed · HR

Location

Juan García

Indeed · HR

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