Plan de Ayala Freight/Cargo Forwarding Job Listings

Indeed

Passenger Service Agent

Summary: Are you ready to take flight in a dynamic and fast-paced aviation sector? As a global leader in aviation services, Swissport provides ground handling, cargo, and passenger services to over 300 million passengers annually. Our mission is simple: "To provide consistent and tailored solutions to the aviation industry worldwide, enabling a better customer experience." We believe our people are what set us apart from the competition. At Swissport, we are guided by our core values of Show You Care, Do What's Right, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team in various locations around the world. **Job Summary** Assist and support all passengers, providing service for check-in, boarding, and disembarkation. **Your responsibilities:** Appearance and attendance* Report punctually for your assigned duties * Request assignments from supervisor * Coordinate and assist in transferring equipment and paperwork Review of flight-related documentation and information* Verify gate assignment, first-class vouchers, and any additional information provided by the supervisor or airline representative. * Pay close attention during pre-flight briefing. Counter opening* Arrive at counters according to the time required by the client prior to aircraft arrival. * Ensure counters are clean and ready to begin check-in. * Confirm availability of necessary paperwork to start check-in. * When applicable, place announcements and/or information required by the airline and aviation authority at the counter. Check-in* Review passenger documentation according to airline policies. * Assign seats using automated systems or manually. * Weigh luggage and, if excess is detected, apply the airline's baggage fee procedure. * Issue boarding pass and baggage tags. * Complete the entire check-in process efficiently. Ticketing* Collect payment for tickets, excess baggage fees, and other applicable charges according to the airline. * Safeguard proceeds from ticket sales and other collections related to the airline. Disembarkation* Verify that information regarding disembarkation belt and passengers with special needs is available before moving to the final waiting area. * Coordinate delivery of wheelchairs, strollers, and other passenger-owned equipment traveling in the bulk compartment. * Announce completion of disembarkation via radio. Boarding* Confirm availability of required paperwork and equipment from the client and airline for boarding operations. * Begin boarding at the time specified by the client, making appropriate announcements. * Apply applicable security procedures. * Keep relevant parties informed about closure progress and other pertinent information. Flight closure* Close the flight within the timeframe established by the client. * Inform staff in lounges about any last-minute passengers. * Apply security procedures for passengers who do not board. * Generate applicable reports and paperwork to be delivered to the supervisor or airline representative. Assisting passengers with special needs **Your profile*** Bachelor’s degree in Tourism or related field. * Minimum of 2 years of experience in passenger service or customer service. * Intermediate to advanced level of English. * Flexible availability. * Excellent communication skills, ability to work under pressure, and strong service attitude. **What we offer*** Competitive base salary * Statutory benefits * Additional benefits and perks * Ongoing training * Career development opportunities At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at https://careers.swissport.com to learn more about life at Swissport. Join Swissport today and become part of a team that connects the aviation world.

C. Francisco Zarco 513, Zona Centro, 34000 Durango, Dgo., Mexico