Sr QA Analyst / Support

Description

Summary: Seeking a Sr QA Analyst / Support professional to execute QA testing and provide second-level support for a SLAMNET-Parcel implementation, ensuring system functionality for Mexico Brokerage operations. Highlights: 1. Execute QA testing activities for SLAMNET-Parcel implementation in Mexico. 2. Validate system functionality for Mexico Brokerage operational needs. 3. Provide second-level support for SLAMNET-Parcel issues. Important IT company At the Latin American level, growth requires: **Sr QA Analyst / Support** ***Required Skills \& Qualifications*** * Experience as a QA Engineer, Tester, Business QA Analyst, or Application Support Analyst in system implementation or production support environments. * Knowledge of Mexico Brokerage processes, customs clearance, parcel operations, logistics, or transportation workflows is required. * Ability to understand functional requirements and convert them into test cases, validation steps, and expected results. * Experience executing functional testing, regression testing, integration testing, defect validation, and UAT support. * Experience documenting defects clearly and working with technical teams or vendors to support issue resolution. * Strong analytical skills to troubleshoot application issues and determine whether issues are related to functionality, configuration, data, process, or user execution. * Familiarity with QA/test management or issue tracking tools such as Jira, Azure DevOps, ServiceNow, HP ALM, or similar. * Good written and verbal communication skills, with the ability to explain issues clearly to business and technical audiences. * Detail\-oriented, organized, and capable of managing multiple assigned test cases or support tickets simultaneously. * English and Spanish communication skills preferred. ***Primary Responsibilities*** * Execute QA testing activities for the SLAMNET\-Parcel implementation in Mexico, based on defined test plans, business requirements, and acceptance criteria. * Create, execute, and document test cases, test scenarios, test results, and supporting evidence for SLAMNET\-Parcel functionalities. * Validate that system functionality supports Mexico Brokerage operational needs, including parcel processing, exception handling, data flows, and business rules. * Identify, document, and report defects with clear reproduction steps, expected results, actual results, screenshots, logs, and business impact when applicable. * Support defect triage by working with the QA Lead, vendor, technical teams, and business users to clarify issues and validate fixes. * Perform functional, regression, integration, and UAT support testing as required during the implementation lifecycle. * Provide second\-level support for SLAMNET\-Parcel by analyzing reported issues, validating whether they are functional defects, user issues, data issues, or configuration\-related problems. * Support business users during testing and stabilization by helping reproduce issues, documenting findings, and coordinating follow\-up with the QA Lead. * Maintain accurate testing documentation, defect logs, issue status, and validation evidence. * Participate in daily or weekly implementation status meetings, providing updates on assigned test activities, open issues, risks, and blockers. * Support go\-live and post\-go\-live stabilization activities, including production issue validation and coordination with vendor support teams." **ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: Remote. **Location**: Mexico **Salary**: OPEN **Benefits**: Excellent superior benefits.