Job Summary: Provide customer service and follow-up for the Service Department, ensuring an efficient and high-quality customer experience through phone calls, appointment scheduling, and post-service follow-up. Key Highlights: 1. Customer phone support and appointment scheduling 2. Customer follow-up and service campaign tracking 3. Opportunity for professional development and continuous training Join the Sábalo de Xalapa team! We are seeking talented individuals to join us as: \* Service BDC Job Objective: Provide customer service and follow-up for the Service Department, ensuring an efficient and high-quality customer experience through phone calls, appointment scheduling, and post-service follow-up. Main Responsibilities: * Customer phone support * Service appointment scheduling and confirmation * Customer and service campaign follow-up * Database updates * Support in satisfaction metrics * Routing requests to the appropriate department * Post-service follow-up and satisfaction surveys Requirements: * Completed high school diploma or incomplete/complete bachelor’s degree * Experience in customer service, call centers, or administrative roles * Strong verbal communication skills and excellent interpersonal abilities * Basic proficiency in Excel and computer use * Organizational and follow-up skills * Service-oriented attitude and teamwork capability We Offer: * Base salary * Statutory benefits * Continuous training * Professional development opportunities Work Location: Sábalo de Xalapa If you are interested, apply through this channel and become part of our team. Salary: Starting at $9,500\.00 per month Benefits: * Option for indefinite-term contract * Life insurance * Grocery vouchers Workplace: On-site employment
Juan García
Indeed · HR
Juan García
Indeed · HR
